Cazmir Fernandes

Experience

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  HUTCHISON 3 GLOBAL SERVICES Pvt Ltd

  May 2008 - Aug 2009

  Customer Relation Advisor

  Key Responsibilities:• Proactively reach out to existing customers to retain them on their current contract by offering tailored upgrades and plans.• Maintain an expert level of knowledge about the company's products and services to effectively address customer needs.• Identify and address areas of dissatisfaction to convert unhappy customers into satisfied ones. • Suggest attractive price plans and showcase the latest handset options to customers.• Document customer interactions and outcomes to enhance the company's understanding of customer behavior and preferences.• Maintain accurate records of customer accounts for convenient reference and follow-up. • Continuously seek and implement new strategies to enhance customer retention and satisfaction. Show less

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  Seven Seas Group - Maritime Services

  Dec 2009 - Dec 2017

  Key Responsibilities:• Utilized advanced accounting software such as AX2012, AX7, and AX Dynamics to process transactions accurately and maintain up-to-date financial records for key clients, specifically vessel owners and ship management companies.• Recording incoming payments, updating bank receipts, and reconciling the accounts receivable ledger to ensure accurate accounting of all payments.• Verifying and submitting invoices for goods and services via email, courier, or portals.• Following up on overdue payments, contacting customers and maintaining communication with attorneys, staff, vendors, and customers regarding receivable matters.• Investigating and resolving customer inquiries, validating deductions and claims in collaboration with sales and customer service. Issuing credit notes to address customer billing-related queries.• Generated financial statements and reports, assisting with year-end auditing.• Prepared weekly reports and completed miscellaneous tasks assigned by the Finance Director. Show less Key Responsibilities:• Respond to customer inquiries and identify their needs by sourcing potential sub-contractors and local market suppliers, in alignment with the requirements of our prime contractor role for the US Military under the MRO program with the Defense Logistics Agency (DLA-TS) in the Middle-East, North Africa, and the CENTCOM region. • Evaluate and compare bids from sub-contractors based on factors such as price, lead time, and product specifications, meeting DLA-TS operational demand.• Prepare and send necessary documentation, including email confirmations, purchase orders, and invoices, after orders are placed, ensuring compliance with US Military standards.• Facilitate communication and coordination between customers and sub-contractors throughout the order fulfilment process, maintaining a focus on operational efficiency and military-grade precision.• Oversee the inspection, shipping, handling, and packaging of materials and equipment, ensuring all items meet the stringent quality and security standards. Coordinate with customers for delivery to military facilities.• Supervise warehouse personnel in receiving and issuing inventory, adhering to strict inventory management protocols specified by the US Military.• Participate in weekly conference calls with the DLA, providing vital updates and insights on our operations. • Generate reports as required by management to support our prime contractor role with DLA-TS.• Contributed to the successful support of US military operations in the Middle East, North Africa, and CENTCOM region by efficiently procuring and delivering essential materials and supplies as part of a prime contractor role with the Defense Logistics Agency (DLA-TS). Show less

  • Credit Control Specialist (Accountant)

    Jan 2014 - Dec 2017

  • Operations Co-Ordinator (Procurement)

    Dec 2009 - Jan 2014
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  Peter Machado Marketing Management, LLC

  Jan 2018 - Dec 2023

  Office and Administrative Manager

  Key Responsibilities:Office Management:• Oversee daily office administrative activities, ensuring a smooth work environment.• Schedule and coordinate meetings, manage calendars, take minutes, and organize conference and reception areas.• Manage company documentation, including trade licenses, office lease, and other relevant documents.• Monitor office inventory, purchase materials within budget, and supervise facilities services, maintenance activities, and other office tasks. .• Assist the Managing Director and staff with visa applications, travel arrangements, and execute email marketing campaigns and newsletters.• Maintain and update the company website and social media channels.• Support in contract preparation, report writing, and miscellaneous tasks for the Managing Director.Human Resources:• Manage employee lifecycle activities, recruitment, orientations, and exit interviews.• Coordinate employment visa processes and liaise with the company's PRO provider.• Handle employee health insurance, payroll, attendance, and personnel files.• Develop and maintain HR documentation, employee contracts, and benefit schemes.• Organize events to enhance work culture and employee engagement.• Provide responsive support to the Managing Director and employees, following company policies.• Address HR inquiries, assist in disciplinary investigations, and liaise with government bodies for compliance.Finance:• Handle petty cash, bank transfers, and issue payments to suppliers accurately and promptly.• Prepare and submit customer invoices, ensuring timely payments.• Collaborate with the accounting company to record financial transactions accurately and ensure tax compliance.• Assist the Managing Director in financial reports, budget preparations, and financial analysis in coordination with the accounting company. Show less