Timpa Bag

Experience

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  WNS Global Services SA

  Mar 2019 - Dec 2020

  Customer Care Executive

  I am a dedicated and experienced customer care executive with a proven track record of providing exceptional customer service. I possess strong communication skills and the ability to handle challenging situations with ease. I have experience in various customer service channels, including phone, email, and chat, and I am adept at multitasking and working in a fast-paced environment. I am a quick learner, and I am always looking to improve my skills and knowledge to provide the best possible service to customers.Key Skills:Excellent communication skillsStrong problem-solving skillsAbility to multitask and prioritize tasksProficiency in various customer service channelsAbility to work in a fast-paced environmentKnowledge of customer service software and toolsAbility to handle challenging situations with easeStrong attention to detail Show less

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  Atos

  Sept 2021 - Dec 2023

  Motivated and detail-oriented Associate Cybersecurity Engineer with a focus on use case deployment, log analysis, and SIEM (Security Information and Event Management) expertise. Experienced in providing robust security solutions through log forwarding, query optimization, and proactive threat detection. Adept at collaborating with cross-functional teams to implement effective cybersecurity measures and ensure the integrity of organizational systems. As a SIEM use-usecase expert , I would showcase my ability to develop comprehensive Siem use cases that align with an organization's security requirements and risk appetite. I would highlight my proficiency in creating custom rules, alerts, and correlation rules to detect and respond to security incidents in real-time, as well as my expertise in analyzing and interpreting Siem logs, events, and alerts to identify patterns and trends.

  • Associate Engineer

    Aug 2023 - Dec 2023

  • Junior Associate

    Sept 2021 - Dec 2023
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  Deloitte

  Jan 2024 - now

  Senior Analyst

  In this pivotal role, I leverage my expertise to identify, assess, and mitigate risks, ensuring the integrity and resilience of our organization. As a part of Content Management Team I will be conducting comprehensive risk assessments and developing effective mitigation strategies. I will be Collaborating cross-functionally to analyze data and provide insights into potential risks. Also, Designing and implementing robust risk management frameworks and processes.Monitoring regulatory changes and industry trends to ensure compliance and address emerging risks. I will be Delivering insightful reports and presentations to senior management. Show less