Farajallah Farraj

Experience

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  Jordan Valley Marriott Resort & Spa Dead Sea

  Aug 2010 - Feb 2013

  F&B outlet Waiter in the Italian restaurant

  - Assisting the Manager in restaurant Activities and Responsibilities. - Build and maintain personal and professional relationships with customers. - Ensure customers are happy from the moment they step into the restaurant until they leave. - Handle and resolve customer complaints promptly and with courtesy. - Provide above and beyond service to ensure every customer’s experience is worth remembering. - Manage customer accounts and ensure data integrity of customer forms, packages and personal information.- Working in multi cultural and international environment- Manage daily F&B operation activities- Assist in stock recording and handling - Keep track of restaurant reservation - Following hygiene and safety standards- Preparing tables for meals, including set up items such as linen, silverware and glassware.- Greet the guest ( with eye contact and smile )- Escort guest to their tables.- Present menus to the guests and answer questions about menu items, and making recommendations.- Present wine list and describe or recommend wines to the guest.- Taking food and drinks orders- Present and serve wine.- Serving food and drinks.- Check with the guests to ensure that they are enjoying their meals and take action to correct any problems.- Remove dishes and glasses from the tables for cleaning.- Dealing with bill payments. Show less

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  Movenpick Resort Spa-Dead Sea/Jordan

  Mar 2013 - Apr 2014

  F&B outlet Captain in the Italian restaurant

  - Greet every guest promptly and courteously.- Giving guest excellent dining experience and encourage them to come back.- Handle and resolve customer complaints promptly and with courtesy.- Assisting and giving task to the newly hired staff in the operation.- Assisting the Manager in restaurant Activities and Responsibilities.- In charge of the Employees training.- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.- Ensure quality expectations and standards.- Assist and inspire the team to work as a team.- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.- Handle and resolve customer complaints promptly and with courtesy. Show less

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  Kempinski Hotel Ishtar Dead Sea

  Jan 2015 - Jun 2017

  F&B outlet Supervisor restaurant in charge

  - Assisting the F&B Manager in Department Activities and Responsibilities.- Handle and resolve customer complaints professionally and efficiently.- In charge of the Employees training, Member in the Employee Committee.- Record production, operational, and personal data on specified forms.- Analyze operational problems such as theft and wastage, and establish procedures to alleviate these problems.- Assign duties, responsibilities, and work stations to employees in accordance with work requirements, complete disciplinary write ups.- Observe and evaluate workers and work procedure to ensure quality standards and services.- Perform various financial activities such as cash handling, deposit preparation and Payroll- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Show less

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  Grand East Hotel

  Sept 2017 - Apr 2018

  Assistant Restaurant Manager
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  Hilton Hotel Dead Sea Resort & Spa

  May 2018 - Jul 2021

  Conference and Banqueting Supervisor

  King Hussein Bin Talal Convention Center Managed By Hilton.

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  Hilton Hotel Dead Sea Resort & Spa

  Jul 2021 - Sept 2021

  Assistant Restaurant Manager

  Spectrum Restaurant

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  Fairmont Amman

  Sept 2021 - now

  Tsuki - Pan Asian Restaurant

  • Outlets Manager

    Mar 2024 - now

  • Venue Manager

    Sept 2021 - Mar 2024
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  Fairmont Doha

  May 2024 - May 2024

  Task Force

  Qatar Economic Forum 2024