Joseph Sibisi

Experience

• 

  HP

  Jan 2013 - now

  Deploying and managing of Windows Server, Installation and management of client Operating Systems (Windows xp, windows7, windows 8.1, windows8 and windows 10), Helpdesk Support technician, Management of local storage and shared folders across the network, Troubleshooting of Printers and other Related Issues, Email configurations, Remote windows feature installation using PowerShell, IPv6 and IPV4 Addressing, Management of WAN/LAN environments, ADSL/VDSL/FTTH and FTTX(configuration, and management), Active Directory(creating users, group membership, password management and general account management). Show less Deploying and managing of Windows Server, Installation and management of client pc’s and Operating Systems (Windows xp, windows7, windows 8.1, windows8 and windows 10), Helpdesk Support technician, Management of local storage and shared folders across the network, Troubleshooting of Printers and logging tickets with the supplier, Email configurations, Remote windows feature installation using PowerShell, IPv6 and IPV4 Addressing, Management of WAN/LAN environments, ADSL/VDSL/FTTH and FTTX(configuration, and management), Active Directory(creating users, group membership, password management and general account management).Logging of tickets with OEM(dell,Samsung,Lenovo etc),Management and support of custom application for the company,Hands and eyes for NOC(network operations center).Responding and updating of tickets on the ticket system. Show less Deploying and managing of Windows Server, Installation and management of client Operating Systems (Windows xp, windows7, windows 8.1, windows8 and windows 10), Helpdesk Support technician, Management of local storage and shared folders across the network, Troubleshooting of Printers and other Related Issues, Email configurations, Remote windows feature installation using PowerShell, IPv6 and IPV4 Addressing, Management of WAN/LAN environments, ADSL/VDSL/FTTH and FTTX(configuration, and management),Router Configurations(Huawei, netgear,aztech,dlink,duoplus,and etc.). Active Directory (creating users, group membership, password management and general account management). Show less

  • Technical Support

    Feb 2013 - now

  • Technical Support Engineer

    Feb 2013 - now

  • Technical Support Engineer

    Jan 2013 - now
• 

  BMW IT Hub South Africa

  Jun 2022 - now

  Operations Engineer with DevOps

  • ITSM Champion/Administrator• RTLS Systems Ops• Action and resolve IM (Incident Management) • Action and resolve CIM (Critical Incident Management) tickets as required• Raise and lead tasks PM (Problem Management) tickets as identified• Action and coordinate CM (Change Management) tasks and tickets as required• Assist user departments in drafting system requirement documentation based on business processes• Perform daily system handover and start-up tasks to ensure operational readiness of systems• Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements• Propose and review system design and evaluate alternatives• Develop systems solutions in line with quality and delivery requirementsDevOps Operation Automation / DevOps:• Developing Checks for application configuration including Alerts• Business Continuity Management (BCM)• Change Management (CM)• Cut-over Planning• Fall-back Planning• Incident Management (IM)• OPS Advanced Training• OPS Basic Training• Problem Management (PM)• Release Planning• Start Up Management (SUM)• System Monitoring• Technical Continuity Management (TCM) Show less