Jesus Augusto Lopez

Jesus Augusto Lopez

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location of Jesus Augusto LopezLucerne, Lucerne, Switzerland

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  • Timeline

  • About me

    Technical Product Manager at Roche

  • Education

    • Universidad de Falcon

      2005 - 2010
      Bachelor's degree Electronic Engineering
  • Experience

    • Roche

      Oct 2012 - now

      - Provide Global technical Support and Training- Execute Operation Qualifications on request- Create, maintain and publish service documentation - Analyze, document and develop solutions of complex system failures while co-operating with other team members, development, V&V, service providers.- Establish and maintain business relations with the affiliates- Create and maintain training material.- Represent the Remote Service Department as owner of all service delivered in the RS Portfolio to the Diagnostics affiliates and service providers (Roche internal and external)- Promote the delivery of incremental services identified in the solution roadmap whilst continually looking for new opportunities aligned to the customer’s business objectives- Collaborate with the Remote Service Governance team to drive continuous improvement of the end-to-end services enablement- Currently supporting on Technical Product Management activities as Proxy and Internal Marketing Initiatives inside the company Show less - Answer Support calls and document them- Execute Operation Qualifications on request- Create, maintain and publish service documentation - Analyze, document and develop solutions of complex system failures while co-operating with other team members, development, V&V, service providers.- Establish and maintain business relations with the affiliates- Plan and hold training sessions for affiliates and GCS personal.- Create and maintain training material.- Represent the Remote Service Department as owner of all service delivered in the RS Portfolio to the Diagnostics affiliates and service providers (Roche internal and external)- Promote the delivery of incremental services identified in the solution roadmap whilst continually looking for new opportunities aligned to the customer’s business objectives- Collaborate with the Remote Service Governance team to drive continuous improvement of the end-to-end services enablement- Currently supporting on Technical Product Management activities as Proxy and Internal Marketing Initiatives inside the company Show less - Provide preventive, corrective, modification and installation support to customers on specified products ranging from large to small sized equipment.- Monitor and act appropriately upon key metrics to provide an effective and efficient service in an increasingly complex service environment of managed laboratory services.- Deliver on-site and office-based customer training in line with the defined instrument strategy.- Subject Mater Expert for Remote Service Products- Keep track of the Spare parts and corresponding requirements.- Provide Training and information about the remote services to other Engineers. Show less

      • Technical Product Manager

        Jul 2019 - now
      • Senior Specialist at Roche Diagnostics International

        Oct 2017 - Jul 2019
      • Support and Training Specialist at Roche Diagnostic International

        Feb 2015 - Sept 2017
      • Field Service Engineer

        Oct 2012 - Jan 2015
  • Licenses & Certifications

    • Certified SAFe 5 Agilist

      Scaled Agile, Inc.
      Dec 2022