Jesus Augusto Lopez

Experience

• 

  Roche

  Oct 2012 - now

  - Provide Global technical Support and Training- Execute Operation Qualifications on request- Create, maintain and publish service documentation - Analyze, document and develop solutions of complex system failures while co-operating with other team members, development, V&V, service providers.- Establish and maintain business relations with the affiliates- Create and maintain training material.- Represent the Remote Service Department as owner of all service delivered in the RS Portfolio to the Diagnostics affiliates and service providers (Roche internal and external)- Promote the delivery of incremental services identified in the solution roadmap whilst continually looking for new opportunities aligned to the customer’s business objectives- Collaborate with the Remote Service Governance team to drive continuous improvement of the end-to-end services enablement- Currently supporting on Technical Product Management activities as Proxy and Internal Marketing Initiatives inside the company Show less - Answer Support calls and document them- Execute Operation Qualifications on request- Create, maintain and publish service documentation - Analyze, document and develop solutions of complex system failures while co-operating with other team members, development, V&V, service providers.- Establish and maintain business relations with the affiliates- Plan and hold training sessions for affiliates and GCS personal.- Create and maintain training material.- Represent the Remote Service Department as owner of all service delivered in the RS Portfolio to the Diagnostics affiliates and service providers (Roche internal and external)- Promote the delivery of incremental services identified in the solution roadmap whilst continually looking for new opportunities aligned to the customer’s business objectives- Collaborate with the Remote Service Governance team to drive continuous improvement of the end-to-end services enablement- Currently supporting on Technical Product Management activities as Proxy and Internal Marketing Initiatives inside the company Show less - Provide preventive, corrective, modification and installation support to customers on specified products ranging from large to small sized equipment.- Monitor and act appropriately upon key metrics to provide an effective and efficient service in an increasingly complex service environment of managed laboratory services.- Deliver on-site and office-based customer training in line with the defined instrument strategy.- Subject Mater Expert for Remote Service Products- Keep track of the Spare parts and corresponding requirements.- Provide Training and information about the remote services to other Engineers. Show less

  • Technical Product Manager

    Jul 2019 - now

  • Senior Specialist at Roche Diagnostics International

    Oct 2017 - Jul 2019

  • Support and Training Specialist at Roche Diagnostic International

    Feb 2015 - Sept 2017

  • Field Service Engineer

    Oct 2012 - Jan 2015