Kerri Doran

Experience

• 

  Whitney Associates

  Jan 2008 - Jan 2013

  Appraisal Manager

  • Created and managed employee work schedule, assigned tasks to employees and ensured their completion • Developed training documentation and facilitated hands-on training of five employees• Provided advanced data entry and real estate market analysis, assisted in property inspections and report completion• Identified and resolved client issues, worked with clients to deliver requirement compliant reports

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  Kohl's Department Stores

  Oct 2013 - May 2014

  Jewelry Associate

  Performed opening and closing duties in the jewelry department as well as merchandise inventory and stock, ensuring displays were neat and organized. Provided excellent customer service.

• 

  Liberty Mutual Insurance

  Jun 2014 - Feb 2018

  Customer Advocacy & Product Systems• Identify and define project scope; mitigate issues that might impede project initiatives• Initiated Scrum transformation for newly formed hybrid Agile team, using previous experience to coach team• Assisted Scrum Master leading daily scrum, sprint planning and sprint retrospective, Implemented Trello boards for ceremonies• Analyst for Frontline Tools Renewal Comparison and Claim Impact to Rate Tools, Led efforts in implementing MA auto • Acted as liaison for requirements gathering between Customer View and Integration teams, working remotely • Wrote SQL queries regularly to query databases to support application testing efforts • Collaborated with teammates to start transition from Waterfall methodology to an Agile methodology to increase team productivity for future projects• Created and updated RDM tables to support Frontline Tools• Participated in work on cross-functional team to align business and IT units Show less Personal Lines DistributioneSales Application - Agile Squads• Lead Analyst for Gears Omega enhancement, Facilitated rolling out new rating program to countrywide Internet application • Assisted Product Owners with UX and Digital Design, Provided mockup alternatives• Developed projects using Waterfall, Kanban and Scrum methodologies • Implemented the Finance PCI Project for the Internet quoting application through multiple month delivery• Participated in System Down, Release and Infrastructure Testing • Participated in the Hyperloop Delivery team to implement solutions for DRC/CRC in a compressed timeframe• Acted as SME for Internet quoting application for Strategic Partner Development team• Contributed to continuous process improvements across organization Show less • Analyzed enhancements, testing impacts and defects for internet application • Defined business requirements, facilitated walkthroughs with IT • Developed executable test plans to validate back end and front end system behaviors • Identified and resolved defects for Desktop and Mobile platforms, reported on resolution • Created SOP documents on current procedures to increase productivity of team and potential new hires• Participated in College Hire Program panel discussions, provided information to new College Hires on job expectations Show less

  • Business Systems Analyst 2 || Associate Systems Analyst, Commercial Insurance IT

    Jul 2017 - Feb 2018

  • Business Systems Analyst 1

    Jun 2016 - Jul 2017

  • Business Systems Analyst 1

    May 2015 - Jun 2016

  • Associate Business Systems Analyst

    Jun 2014 - May 2015
• 

  IDEXX

  Feb 2018 - now

  • Work with business and project team members to evaluate business needs, define and prioritize requirements, and ensure that process flows and analytical capabilities align with leading business practices.• Work as part of project teams to create/enhance/implement business processes and supporting solutions ensuring requirements are delivered as agreed and on time, gathering additional resources as needed. •Market and communicate program vision to project teams, key business stakeholders and executive leadership. Ensure continued business sponsorship, engagement and commitment.• Work closely with colleagues and other stakeholders to identify user information requirements and seek opportunities to support critical business strategies, improve business processes, and educate the workforce about the strategic use of technology.• Research internal and external leading business practices. Promote and direct ongoing use of processes and supporting functionality so that business unit management fully exploits business information to deliver added value.• Transition SFDC Classic users to Lightning experience, ensuring consistent experiences across user groups. Show less

  • Product Owner Salesforce CRM

    Aug 2023 - now

  • Salesforce Business Analyst : Commercial Systems WLO

    Oct 2021 - Aug 2023

  • SFDC Business Analyst II

    Feb 2018 - Oct 2021