Doug Esposito

Experience

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  Monument Restaurant & Tavern

  Jan 2017 - Jan 2019

  Bartender

  Excellent customer service and presentation skills that allows customers to enjoy an excellent and unique experience. My strong organizational skills and meticulous attention to detail allows me to quickly troubleshoot and solve most computer related problems. Teaching new employees to effectively learn the system and troubleshoot and solve most first tier issues without contacting customer service. Great attention to detail in bar design and set up provides the business to maximize profits, with little to no waste, and allow each employee to work with total efficiency. Show less

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  Toast

  Dec 2017 - Apr 2020

  Senior Field Implementation Engineer

  Responsible for installing SaaS computer networking equipment to ensure uninterrupted connectivity for Toast POS systems, including troubleshooting, resolving bandwidth issues, and offering superior customer service to ensure a strong and reliable network. Primarily responsible for educating clients on the Point of Sale System, teaching them how to comfortably and confidently use its features and functions.Performed impromptu problem solving when confronted with individual and specific issues not covered by the manual, to ensure the client could continue to operate business at maximum efficiency.Utilized intimate knowledge of the system to make on-the-fly configuration changes designed to make best use of the facility’s unique environmental structure.Top achievements include:Received highest client satisfaction scores in my departmentExceeded established company quotas for each one of my reporting periodsPromoted to the next higher departmental position after the initial six-month training period.Awarded bonus stock options for finishing in the top 10 of my position after 1 year. Show less

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  LeafLogix by Dutchie

  Aug 2021 - Jun 2022

  Implementation Strategist

  Responsible for implementing clients onto the LeafLogix/Dutchie POS system, including navigating constantly changing state regulations, unique customer requests based on individual needs and transferring of data from previous systems all while maintaining a positive customer relationship. Primary responsibilities included, but not limited to, education of the LeafLogix POS systems, troubleshooting potential bugs, and optimizing the software system to maximize customer workflow and profits.Top achievements include:Constant team recognition for going above and beyond to assist team members perform at their bestCreated weekly learning opportunities for new employees to become more familiar with their coworkers while also learning tricks of the trade to improve their monthly performance Show less

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  Vision Government Solutions, Inc.

  Aug 2022 - Feb 2023

  Software Delivery Manager

  Responsible for facilitation of daily stand up meetings, sprint planning, sprint review and other Scrum principles. Implementation of new clients onto new Tax 2.0 software using project management while maintaining high customer service and an agile approach. Primary responsibilities include maintaining Product backlog, developing improvements for the overall product and delegating support issues as they arise. Providing documentation to clients on new or changed features while managing a team of 4 developers, 2 support representatives, 2 Quality Assurance engineers and 1 customer experience manager. Top achievements include:Implementing new go to market strategies that allowed the company to resume implementations after pausing onboarding new customers for 4 months.Reorganizing the team to work more productively by eliminating blockers from day to day operations. Received CSM and PSPO Certifications Show less

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  Inspire Brands

  Jun 2023 - now

  Technical Release Coordinator