Joshua Knight

Experience

• 

  Bechtle UK

  Sept 2010 - Aug 2011

  1st and 2nd Line Support Technician

  I worked in Northampton, my role was to answer calls and attempt a quick fix, to log and close or escalate the call to the correct tier. I gained many skills in troubleshooting and learnt how to think out of the box when fixing problems. I gained invaluable experience in Active Directory, Workstation Applications, Networks and Connectivity, Outlook and Microsoft Exchange, Windows Operating Systems and Printing Issues.

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  Cherwell District Council

  Aug 2011 - Aug 2013

  Service Desk Specialist

  Technical Skills* Worked with Active Directory, performing day to day administration. Gained invaluable experience from setting up and administering nested groups using Microsoft best practices.* Improved my understanding of Windows Server Network Infrastructure. Worked with DHCP, IP Address and DNS learning how to setup and administer a Windows network.* Due to my solid knowledge of Exchange 2010 I took the lead in administering our split 2003-2010 Exchange Organisation. I took a lead role in managing all mailbox permissions, troubleshooting and other Exchange administration. I understand how to effectively setup permis-sions for individual users as well as departments.* Gained a foundation knowledge of VMware and Hyper-V, able to create, set RAM and HDD limits, move and set permissions on virtual machines.* I have had some experience building servers; having helped build HP servers and installed them in racks. I setup a 2003 TS farm for remote users, the project involved installing server roles, apps and testing before putting the servers into production. Show less

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  European Electronique

  Sept 2013 - Mar 2016

  Key Responsibilities* Supporting and maintaining business critical services and applications by taking proactive steps to minimise downtime by ensuring systems are up to date and correctly backed up.* Ensuring that SLA’s, individual and teams targets are met across a wide range of customer and technology platforms, responding quickly to get systems back online, mitigating downtime and maintaining the customers’ expectations.Technical Skills* Windows Server 2003, 2008 and 2012. Good understanding, skills and experience installing, configuring and maintaining Server based services.* Active Directory, gained from working with, setting up and troubleshooting issues across multi-ple domains ranging from 5 to 9000+ users. I understand how to setup and effectively manage OU’s, users, groups and other AD objects. I provide guidance to our onsite engineers, and am their point of escalation.* Group Policy on Server 2003, 2008 and 2012. Administration of GPO’s, including deploying software, locking down workstations and servers, mapping network drives, setting up folder redirection, provisioned offline folders and setup WSUS policies. A big part of my role is re-solving conflicts in GPO settings and troubleshooting complex and unexplained issues.* Exchange 2003, 2010 and 2013. Installing and recovering Exchange 2010, resolving problems with OWA and the ECP, configuring security policies, database management, client access policies and general administration.* DNS and DHCP. Setup DNS zones and records for websites and other server resources, setup scavenging and changed zones depending on security requirements.* File permissions, I understand and have a lot of experience administering file and folder per-missions, as well as advising other administrators how to set permissions correctly.* Virtualisation gained from an understanding of Hardware, Storage the VMware hypervisor and general management of VM’s for administration and troubleshooting. Show less

  • Professional Services Systems Engineer

    Jul 2015 - Mar 2016

  • 3rd Line Systems Support Engineer

    Sept 2013 - Jul 2015
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  Airbus Helicopters

  Mar 2016 - Aug 2017

  Systems and Infrastructure engineer

  • Assisting the IM manager with decision making on hardware, software, licensing and procurement.• To deliver projects on in-house infrastructure, adhering strictly to the detailed designdocumentation provided by Headquarters in France.• To maintain our infrastructure and several in-house services.• To ensure systems are encrypted and managed to ensure high levels of data security.• To relay information to the business on how IM systems will develop over time.

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  Lloyds Banking Group

  Aug 2017 - now

  • Compute SME Practitioner

    Oct 2018 - now

  • Datacenter Operations Specialist

    Aug 2017 - Oct 2018