
Ben Taylor
Technical Support

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About me
Vice President, Solution Engineering - Public Sector APAC at Salesforce
Education

TAFE
2004 - 2007Business Diploma of Business Marketing.webp)
CPIT (Christchurch Polytechnic Institute of Technology)
1993 - 2006Engineering Power Electronics and TelecommunicationsElectrical Engineering, Electrical Maths, Power Electronics.
Experience

MagnumMac
Jan 1995 - Jan 1997Technical SupportMagnum Mac is the largest Apple Reseller in New Zealand, supplying both hardware and software to a range of customers including designers, web designers, book publishers and advertising agencies.In this role I was responsible for hardware and software repair and servicing, pre-sales application configuration, on-site technical support, and customer sales. Proficient with desktop publishing applications, graphic arts and printing industry, and a sound knowledge of a large number of peripherals and networking devices. Show less

Fuji Xerox New Zealand
Jan 1997 - Mar 2001In my role at Fuji Xerox New Zealand I was responsible for pre and post sales technical support for the midrange, proofing, wide format and production colour solutions. Based in Auckland I focused on key accounts that included commercial printers and corporate customers. In my role I was also required to conduct end user training sessions, and application development. I have experience with the Postscript programming language used primarily with EFI, Splash and Scitex print controllers. Experienced with Variable Data technology and strategies including FreeForm, VIPP, PPML. Show less In my role at Fuji Xerox New Zealand I was responsible for pre and post sales technical support for the midrange, proofing, wide format and production colour solutions. Based in Christchurch I sold to and supported customers throughout the South Island that included graphic designers, advertising agencies, quick print, commercial printers and corporate customers. In my role I was also required to conduct end user training sessions, and application development. I have experience with the Postscript programming language used primarily with EFI, Splash and Scitex print controllers. Show less
Pre-Sales Document Colour Specialist
Dec 1999 - Mar 2001Pre-Sales Document Colour Specialist - South Island
Jan 1997 - Dec 1999

EFI
Jan 2001 - Jan 2007Sales Development ManagerAt EFI I was responsible for developing and managing a substantial portfolio of channel partner accounts in the Asia-Pacific region, and reporting to senior management in relation to those accounts. My key responsibilities in this role included business and sales development of hardware and software solutions and channel partner support. As a result of my technical and sales development experience I am capable of efficiently and effectively managing a large and complex portfolio whilst delivering complex software and hardware solutions. Show less

Salesforce
Jul 2007 - nowResponsible for managing a team of highly skilled Solution Engineers focused on the Public Sector Industry across APAC. Responsible for managing a team of Solution Engineers focused on Public Sector and Higher Education in Australia and New Zealand. Responsible for the Enterprise Solution Engineering team across the financial services, communications, media and public sector industries in Australia and New Zealand. In my role I was responsible for all technical aspects of the sales cycle for the Financial Services industry, working specifically with our FSI strategic customers. I have experience in enterprise sales, working closely with the Strategic Account Executives. I have focused on retail banking, commercial and intermediated banking. In my role I was responsible for all technical aspects of the sales cycle for Australia and New Zealand enterprise sales, assisting Account Executives in the team. I have worked with a diverse customer portfolio with particular focus on manufacturing, construction, high tech and retail verticals. I have worked with large strategic accounts and due to the nature and size of these organizations I have experience in long sales engagements and strategic account planning.
Vice President, Solution Engineering - Public Sector APAC
Feb 2021 - nowSenior Director, Solution Engineering for Public Sector APAC
Feb 2019 - Feb 2021Director, Solution Engineering for Public Sector, Higher Education ANZ
Feb 2015 - Jan 2019Manager, Solution Engineering ANZ
Feb 2013 - Feb 2015Principal Enterprise Sales Engineer - Strategic Financial Services
May 2012 - Jan 2013Principal Field Sales Engineer
Jul 2007 - May 2012
Licenses & Certifications

Salesforce Certified Advanced Administrator (ADM211)
SalesforceJan 2008
Salesforce Certified Administrator (ADM201)
SalesforceJan 2008
Impact of Unconscious Bias
Salesforce Trailhead
Business Value of Equality
Salesforce Trailhead
Diversity & Inclusion Strategies
Salesforce Trailhead
Salesforce Certified Developer (ADM401)
SalesforceJan 2009
Honors & Awards
- Awarded to Ben TaylorSalesforce Peak Performers Salesforce 2016
- Awarded to Ben TaylorSalesforce Peak Performers Salesforce 2014
- Awarded to Ben TaylorSalesforce Peak Performers Salesforce 2012
- Awarded to Ben TaylorEFI Excellence Club EFI Inc 2006
- Awarded to Ben TaylorEFI Elite Club EFI Inc 2005
Volunteer Experience
Community Volunteer
Issued by Foodbank Australia on Jan 2016
Associated with Ben TaylorMentor
Issued by Youth Off The Streets on Jan 2008
Associated with Ben TaylorConsultant
Issued by Good Beginnings Australia on Jan 2009
Associated with Ben Taylor
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