JEROME CANDY

Experience

• 

  Affiliated Computer Services

  May 2007 - Jun 2008

  ACCOUNT PAYABLE AND RECEIVABLE FOR GENERAL MOTORS STRASBOURG (BARCELONA)

  • Checking company and client invoices• Completing balance sheet• Maintaining databases with client information

• 

  Citi

  Mar 2008 - Sept 2009

  Financial Advisor / Account Manager B2C

  • Managing a customer portfolio• Handling obections and negociating B2C• Managing the customer relationships from the discovery call to the visit in the agency• Solution finder attitude to get the clients onboard• Closing sales in line with financial laws and internal rules• Prospecting/Creating new accounts,• Following up on clients to ensure on customer retention

• 

  National Pen

  Feb 2010 - Feb 2013

  Account Manager (french / spanish) B2B

  • Sales and marketing of promotional products to French and Spanish companies from SMEs to multinationals • Conducting negociations and handling objections with the decision makers• Developing business through the prospection of new business accounts• Seeking out and recommending new markets to maximise sales• Meeting and exceeding short and long-term sales targets • Following up on clients' enquiries in order to ensure client retention• I generated a revenue of 220,000 Euros for the company in the year 2012 (5th position) Show less

• 

  Getty Images

  Mar 2013 - Feb 2014

  Account Manager B2B

  • Managing a Portfolio of customers to Sale of a Getty images new product (Thinkstock) • Cold calling B2B, conducting negociation and handling objections over the phone• Creating opportunities, qualifying leads from active and inactive customers to increase the pipeline and ensure the target achievement.• Generating recurring revenue following up with my customers.• Closing deals, meeting and exceeding sales target with a consultative selling approach.

• 

  ServiceSource

  Feb 2014 - Nov 2014

  Account Manager SaaS (renewals) B2B

  • Responsible for the maintenance renewal contracts for the French market.• Following up with the channel partners to ensure long term business relationship• Building strategic plans to close the contracts on time.• Coordinating with the accounting departement, the Country Account Managers and other co-workers to provide the customers with the best solutions / service.• Can do attitude with a strong commitment to keep the service up

• 

  Indeed.com

  Dec 2014 - Jun 2015

  Account Executive SaaS B2B

  Indeed is a search engine for jobs with more job searches worldwide than any employment website.In my role as a French Account Executive, I advised companies from all sizes on how to use Indeed.com in their employer branding strategy.Our aim is to provide employers with quality applications in a cost-effective way.My main responsibilities were:- Coordinating the marketing and the customer services to create personalized offers- Planning customer visits- Promoting the value of the digital recruitment- Training recruiters on new technologies and the mobile friendly website- Creating and promoting companies’ brands with the help of the Customer Service- Following up on businesses along the recruitment campaign to ensure customer retention- Organizing meetings to identify actual struggles, collect feedbacks and apply changes to match businesses requirements, on a regular basis. Show less

• 

  R'confort

  Oct 2015 - Sept 2016

  Account Manager B2C

  I started a process to validate my professional knowledges and skills with Université Grenoble Alpes. Alternatively, I had this part time job:R confort is a company that sells renewable energies system to substitute the heating system at home.- Cold calling B to C, prospection and management of a portfolio- Consultative approach in order to arrange an appointment- Preparing the face to face visits (presentation) with technical information about the type of system we provide- Ensuring customer satisfaction by providing after-sale services (maintenance, advises, ...) Show less

• 

  Econocom

  Oct 2016 - May 2021

  IT Support Mylan/Viatris/Bonduelle

  Managing Incidents / Priorities for the users and ensuring the service continuityTroubleshooting of network, devices and applications related queries in English, French and SpanishAnticipating issues and applying preventive solutions to secure customer satisfactionEnsuring type 1 / 2 resolution queriesUpdating the database with new proceduresCoordinating with the CIOs and keeping the team up to date with troubleshoots processManaging accesses with Active Directory according to the internal security rulesFamiliar with Google Suite and Microsoft 365 Show less

• 

  Eaton

  Nov 2019 - Jul 2020

  Project Manager - Consultant (European collaborative project IDEAS)

  For the purpose of a European scaled project, Eaton was looking for candidates to help them build an interactive protocol in order to animate 6 workshops in Europe. I was part of the team from Grenoble Ecole de Management that got involved.The aim was to impact the attendees' attention with innovative method to create new business oportunities.As a consequence, I could put into practice the following skills- Agile method / tools- Planification with a great focus on providing deliverables- Formalizing business' requirements- Coaching / Encouraging collaboration- Flexibility and perseverence- Resilient / Target Oriented- Great attention to the customer / "Can do" attitude- Change Management Show less

• 

  Atos

  Jun 2021 - Mar 2024

  I Facilitate open, transparent, and authentically collaborative working approaches to mitigate blocks, risks, or challenges to delivery success, Here below is the list of my key responsabilities for this role :- Monitoring and managing Infrastructure IT services to the highest standard- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand- Analyzing internal processes, and creating strategies for service delivery optimization- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery- Developing a deep understanding of projects to gain insights into the scope of service delivery- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews- Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades- Providing accurate and regular reports to the management on performance of the service delivery- Leading personnel management, including staff recruitment, performance reviews, training, and mentoring- Building strong relationships with teams, senior managers and stakeholders to enable effective dialogue exchange between departments Show less

  • Infrastructure Service Delivery Manager

    Oct 2022 - Mar 2024

  • IT Operations Manager

    Jun 2021 - Mar 2024
• 

  TKElevator

  Apr 2024 - now

  Service Delivery Manager Infrastructure AMS

  - Managing the quality of services provided by vendors (IT and applications) and proposing continuous improvements.- Developing and monitoring performance indicators to ensure service quality and compliance.- Monitoring service finances and managing risks and incidents impacting contracts.- Coordinating operational communication with vendors (requests, formal inquiries) and leading follow-up meetings.- Implementing the escalation procedure between the Group and vendors, in line with contractual commitments.- Ensuring compliance with the Group's system information security, architecture, and compliance standards.- Contributing to the company's "Move to Cloud" strategy, ensuring a smooth transition of services to the Cloud solutions chosen by the group.- Coordination of multicultural teams in Europe and India, in English and Spanish, to ensure effective collaboration and optimum service delivery. Show less