Mun-Kitt Sum

Experience

• 

  Diversified Gateway Berhad

  Mar 2004 - Dec 2008

  Network Support Engineer
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  WD, a Western Digital company

  Dec 2008 - Dec 2010

  IT Network Engineer 2
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  Osram Opto Semiconductors

  Dec 2010 - Jan 2015

  IT Specialist Engineer / Section Head

  Network and Voice

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  Plexus Corp.

  Jan 2015 - Aug 2020

  IT Section Manager

  IT Operations:Lead and manage IT Operation Site Support (Desktop Support) team.Ensure support for APAC users' approved workstation/devices (PC/Notebooks, Printers, connection to LAN, and standard Microsoft Office, approved business applications, Outlook and etc.)Where applicable, be the subject matter expert, providing 2nd level system support (for all systems within the scope) to IT's internal & external customers.Ensures that all assets (PC/Notebook, printer hardware, software & licenses) under the IT Operations are managed, accounted for and maintained well. Management & supervision of IT vendors and deliverable, conduct periodic service review meeting with vendors to ensure vendor's quality deliverable and service.IT Network & Voice:Lead and manage IT network related projects and resources workload plan and timelines.Work with customers on new developments, enhancements, contracts, pricing and troubleshooting.Organize project status meetings, review project reports and resolve issues.Develop project work plans and revise to meet changing needs.To design, plan and implement the network (data & voice).Configure and deploy an array of network devices (switches, routers, wireless access points, firewall, etc).Configure and deploy the Cisco telephony systems.Manage all telecommunications related services with external service/telco providers and global infrastructure team.Manage all APAC networks equipment in manufacturing environment.Focus in APAC customer network and system development and support, office automation process to improve the business efficiency and service level to end users and customers.Participate in evaluating and executing Plexus global IT technology initiatives and lean projects.Communicate with the global and regional IT organization to create globally accepted standards and best practices.Financial planning and budgeting for IT network and communication. Show less

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  Top Glove

  Aug 2020 - Jun 2022

  Lead for Network, Security, Outstation Service Desk and Emerging Technologies teams.

  • Senior IT Manager

    Feb 2022 - Jun 2022

  • IT Manager

    Aug 2020 - Feb 2022
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  Keysight Technologies

  Jun 2022 - Feb 2023

  IT Operating Manager Cyber Security Tools
• 

  Paramit

  Feb 2023 - Jul 2024

  IT Infrastructure Manager

  Leading and managing a full team of IT Infrastructure engineers/staff engineer/section manager. Leading IT Infrastructure team in Malaysia, Service Delivery team in China, Japan, Korea, Vietnam, Singapore and Australia. Coaching and develop the IT employees. Oversee and manage entire IT infrastructure and operations at manufacturing location.Test, deploy and maintain network solutions to support key business process through the enterprise with special emphasis in manufacturing.Management of all physical and virtual servers to ensure systems is secure and current.Maintain all IT infrastructure including, maintenance contracts, physical and logical assets and licenses and to ensure all assets are current and maintain inventory and asset configuration documentation.Plan and manage IT infrastructure upgrades including servers, switches, telephone and ISP circuits according to a planned budget.Responsible for all Backups / Recovery systems and procedures and ensures systems are systematically tested and qualified.Develop / update infrastructure and network documentation to include all network and business services.Manage and maintain vendor relationships critical to infrastructure and business services support.Design, install and configure internal and customer facing servers, network devices and firewalls.Proactively manage and maintain server, network and firewall systems.Administer and support core Microsoft, Cisco, Citrix and VMware technologies.Develop and implement monitoring, configuration management and reporting functions that will make a hands-off environment.Define and document best practices and support procedures.Assist with hardware, firewall, telecom and software vendor evaluation recommendation and negotiations.Interact with customers and staff at the technical level, as required. Show less