Ahmed Shaheen

Experience

• 

  I.B.S.I.

  Apr 2009 - Jun 2011

  Application & Database Support

  External management of a broad range of information technologyinitiatives, projects and programs including the creation andimplementation of technology and business solutions.● Seeks ways to apply technology to business processes.● Researches and provides information on technical trends.● Consults with program/project management to developappropriate technical solutions.● Advise on options, risks, costs vs. benefits, impact on otherbusiness processes and system priorities. عرض أقل

• 

  Old Palace Resort Sahl Hasheesh

  Sept 2011 - Oct 2014

  IT Agent

  Responsible for supporting level 1 incidents, communicating with end users, assisting employees with technical troubleshooting, following standard support procedures, providing proper coverage and continual service improvement.● installing and configuring computer hardware, software, systems, networks, printers, scanners and more.● planning and undertaking scheduled maintenance upgrades.● talking to clients and computer users to determine the nature of problems.● responding to breakdowns.● investigating, diagnosing and solving computer software faults. عرض أقل

• 

  Beshara Group

  Nov 2014 - now

  Responsible for the security and confidentiality of the system data of thecivil service comission of Kuwait, where the data is displayed anduser-specific information in accordance with the privileges given uponhim, and to ensure hiding any information or other data that do not fallwithin the scope of the privilege granted to the user. To ensure the safemanagement of databases and all systems working on them.Categorizing operating group to determine specific privileges, and thenare assigned for each user in the group.● Define systems and operating groups and linking to governmentsectors.● Identify and define privileges on the main systems, subsystems, screens and screen functions.● Define users within each group.● Define privileges of users inside each group on the main menus,sub menus and screen functions.● The ability to add, modify or delete groups or users or systems. عرض أقل CSIS, a web based Total Human Resources Management System, is acomprehensive suite of HR and Personnel applications designed to provide complete solution for managing human resources and payroll in governmental organizations, or large private organizations according to their business needs.CSIS is a full automation of core human resources processes, manages all human resources information, both administrative and financial coupled by extensive reporting and data mining capabilities.CSIS handle all aspects related to human resources, development, recruitment,career tracking, performance appraisals, vacations, payroll, and all other related HR activities.● Training government employees in using the system.● Software testing and debugging.Assisting in day to day troubleshooting and solving systemproblems.● Identifying key points for improvement in the system. عرض أقل

  • Oracle Developer

    Jan 2019 - now

  • Security Administrator

    Jan 2017 - Jan 2019

  • System Administrator

    Jan 2016 - Dec 2016

  • System Administrator

    Feb 2015 - Jan 2016

  • System Administrator

    Nov 2014 - Feb 2015