Feroz Khan

Experience

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  Microland Ltd.

  Apr 2004 - Jul 2005

  System Administrator

  Server & Network Management Active Directory Administration Fileserver, DHCP Server management Symantec Ghost Server 12.0 admin for imaging of clients systems Avaya VOIP phones & Call Management application management Lease Lines Monitoring and escalation to vendors LAN issues troubleshooting Client side management & handling of escalated calls of Tier 2 Engineers Server hardware troubleshooting Backups using Sysmantec Backup exec 12 Disk Management using Quota Manger Managing Microsoft ISA Server for web security Management of IIS Web server and FTP site creation Weekly backups on DAT –Drive Installation and management of SQL & Oracle server for DBA support. Network monitoring through what’s up gold software.User Management Installing & configuring Win 2K professional, windows XP client Application Software troubleshooting through remote tools like Dame Ware viewer & Remote admin. Installation and Configuration of Nortel Contivity VPN Client Installation and troubleshooting of IBM and Compaq laptops Asset management & vendor management Installation and Management of Local and Network Printers Installation of applications like Office, Antivirus clients & Adobe Show less

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  Shanfari Group of Companies

  Aug 2005 - Aug 2010

  Network Server Administrator

  Accountable for leading & managing Group IT Team of 6 members & assigning responsibilities to them; formulating plans for annual IT activities & new implementations Defining Group IT Policies as well as overseeing Asset Management & IT Procurements at Group Level; coordinating with Vendors for new application requirements and with ERP Vendor for escalations & Bugs in application Responsible for monitoring & tracking Calls logged in IT Helpdesk and resolving Client’s end issues of application software/ Web application software; providing Functional & DB Support for ERP application Involved in Infrastructure Management including:o VMware ESXI 5.5 Hypervisor and Virtual Machines Administrationso Windows 2008/ 2003 Active Directory Administration for all Group Companies across Omano Citrix Server 4.5 Administration and managing Citrix Clientso Management of Group Companies Windows based Servers, Domain Controllers / File and Print Servero Management and administration of ERP connectivity over Lease Lines, SSL VPNo Administration and Antivirus Patch Deployment through Eset Nod 32.o Implementation and planning of new Network within Group Companieso Network monitoring through What’s Up Gold Softwareo Providing hosted E-mail & Website Supporto Backup of Servers and Oracle Dump Fileso Disk Management using Disk QuotaNotable Highlights:  Demonstrated excellence in managing a Network of approx. 250 Systems based on Windows Domain Environment including 6 Remote Sites; successfully oversaw Year End processing in all Divisions Worked in close coordination with the Users and provided functional support as well as technical troubleshooting assistance to ensure the successful running of business operations Show less

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  Shanfari Group

  Aug 2010 - now

  IT Manager

  IT Manager (Cloud & IT Operations)Shanfari Group of CompaniesAs the IT Manager, I was responsible for managing and optimizing the company's IT infrastructure while providing comprehensive support across various business divisions. My role involved overseeing cloud solutions, Linux and Windows server management, and facilitating ERP implementations, ensuring smooth daily operations and successful project deployments. I led a team of six resources, focusing on enhancing system performance and efficiency.Key Responsibilities:Managed and optimized cloud solutions using AWS services (EC2, S3, RDS, Lambda, CloudFormation, IAM).Administered Linux (RHEL) and Windows server environments, ensuring high availability and reliability.Implemented containerization technologies such as Docker and Kubernetes for efficient application deployment.Utilized automation and configuration management tools (Terraform, Ansible, Jenkins) to streamline processes.Employed IT support and monitoring tools (Nagios, Zabbix) for proactive system management.Developed and maintained scripts (Bash) for automation and system maintenance.Provided functional support for ERP systems (Odoo), enhancing operational efficiency across departments.Managed Office 365 and Icewarp Cloud Mail for secure communication and collaboration.Oversaw Ubiquiti and Ruijie Wi-Fi networks to ensure robust connectivity across facilities.Handled IT operations, vendor management, procurements, and license management effectively.Led project management initiatives for SAP B1 and Odoo ERP implementations across eight group companies. Show less