Debasmita Mukherjee

Experience

• 

  IBM Daksh Business Process Services Pvt.Ltd

  Apr 2014 - Jul 2016

  Customer care executive

  • Inbound calling process for an international telecom service provider• Billing related request and issue resolution• Handling Escalation Desk calls for the team• Generic Email query and issue resolution• Was part of customer service for a leading travel and tourism client• Airline reservation, ticket cancellation and modification• Call Audits and Feedback Sessions for Team

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  Genpact

  Oct 2016 - Dec 2017

  Process Associate

  • Inbound calls form external vendors and business units• Invoice coding and Processing (SAP), SharePoint and Service Now Requests• Raising Purchase Requisitions for Business Units• Reporting of Daily Metrics and Performance for the Team• Debit balance activity• Coordinated approval processes for invoices (Specially Non PO invoices)• Duplicate check for payment documents

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  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Aug 2018 - Jul 2023

  Financial Analyst

  • Certified Train the Trainer• Invoice creation• Release on hold invoices from block, by performing virtual GRIR• Helped in transition of Catalog correction –removing duplicate item from catalog• SPOC for vendor invoice creation methodology and outstanding payment for such issue• Reporting of daily, weekly dashboard for team productivity• Report showing contribution of correction of catalog defect for payment of invoices • Vendor reconciliation to get the final claim certificate and authorizing those invoices Show less

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  Infosys

  Jan 2023 - now

  Senior Analyst