Carolina Peralta

Experience

• 

  IBM

  Jul 2006 - Sept 2024

  * Leveraged my expertise in Design Thinking and Agile approaches to solve challenges related to client needs, wants, and issues throughout their journey. By fostering collaboration and continuous feedback, I contributed to forming a clear vision, creating new capabilities, and developing product roadmaps.* I designed and delivered effective education and training programs, for diverse end-users—including Sales Representatives, First Line Sales Managers (FLSMs), IoT Sales Execution Focals, and the Marketing team—driving adoption and effective use of key tools, which led to a 300% increase in strategic platform adoption.* Volunteered as a Learning Facilitator Coach in IBM Blue Core Coaching from March to December 2023. This involved facilitating business coaching sessions, teaching others how to coach effectively, and applying the GROW model along International Coaching Federation competencies. Developed deep listening skills and asked powerful questions.* Dedicated to enabling sales teams to achieve their goals and deliver value to customers with the help of technology tool.* Pioneered generative AI integration in enablement processes, reducing content creation time. Show less * My mission was managing the deployment, communications, training and on-boarding of digital sales tools for IOTs/IMTs. Works with IOTs, POs, stakeholders, clients to educate, train and deploy Digital Sales technology.*Projects were managed with Agile, Scrum framework, with participation in project plan discuss the priorities, sprint review, and retrospectives Ensured effective communication with stakeholders, customers, sellers, focal points and team member.*Conducted user researches and facilitated Design Thinking workshops to create user-centered solutions (identifying needs, pain points, gaps) driving innovation across projects to transform sales technology ecosystem.* Managed UAT Testing process, verify test cases and data sets, communicate testing schedule, conduct testing, capture defects and validate fixes.* Developed training plan, scope, methodology of training delivery, training materials, working cross-functional, geographically dispersed teams. Show less • Guaranteed the team productivity aligned with GWS’s mission and strategy, by proactively monitoring KPIs and finance controls. Managed operations across 10 countries, in charge of teams in Argentina and Brazil.• Demonstrated leadership and communication skills by collaborating with a diverse range of stakeholders, marketing, developers, QAs, and executive teams. • Frequently involved with local and global leaders to discuss general issues, opportunities, gather feedback and discuss ideas; Organized and facilitated management meetings;• Involved in the hiring process and retain top class leadership and technical talent; Coordinated local education roadmaps and Welcome training.• Led team performance assessment, recognition, and feedback system. Maintained a deep understanding of business control guidelines to provide clear direction to the local team. • Acted as an advisor and a role model, enabling positive working atmosphere through motivation and integrity. Show less * Responsible for planning, coordination and execution IBM's web production projects; including time estimation, resource allocation, task tracking, and delivery management ensuring the quality of work* Provided daily direction to the project Team consisting of web builders and quality assurance specialists. Applied knowledge of ibm.com standards and initiatives, and web best practices to execution planning. * Managed effective communication between project Team and Clients, to understand the business requirements and deliver the best solutions and technology. Following budget management and control, reviewing metrics and analyzing portal traffic.* Training Coordination.* Exceeded KPI targets for customer satisfaction, 99%+ on-time delivery, surpassing organizational benchmarks. Show less

  • Transformation Enablement & Deployment Lead | Experience Engine, Technology Acceleration.

    Jan 2021 - Sept 2024

  • Project Manager | Deployment Lead - Global Digital Sales Technology

    Jul 2015 - Dec 2021

  • Team Leader, Global Web Services LATAM

    Dec 2013 - Jul 2015

  • Web Production Lead LATAM

    Aug 2010 - Dec 2013

  • Web Delivery Lead WW

    Dec 2008 - Jul 2010

  • Web Production Focal Point

    Oct 2007 - Dec 2008

  • Web Developer

    Jul 2006 - Oct 2007