Michael Markus

Experience

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  VCR Housecalls, Inc.

  Aug 1985 - Jun 2004

  Founder / Owner

  I founded and operated a full-service consumer technology repair companyI managed an 18 person staff in three retail locations with an average annual gross income of $1MI performed and supervised administrative functions such as accounting, office management, human resources and marketing.I established and directed staff on customer service standards and support levelsI built relationships with manufacturers such as Panasonic, Sharp, Sanyo and Thomson and several extended warranty companies.I organized and maintained inventoryI performed house calls and in-shop repairs on consumer electronics such as televisions, VCRs, audio visual equipment, home theatres and computers Show less

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  Indianapolis Financial Group

  Jul 2004 - Aug 2005

  Financial Services Representative

  I designed and proposed financial plans to targeted prospects, businesses, and individualsI performed over 100 cold calls a week, networked in various chambers, successfully closed dozens of salesI obtained licenses and certifications

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  Security Labs

  Aug 2005 - Aug 2007

  Service Manager / Technician

  I improved repair rate efficiency by 300% and reduced service return rate to 1%I established quality standards, organized parts inventory, developed and maintained repair symptom/cures database to improve repair efficiencyI solved customer network configuration problems that enabled them to utilize our products on the internetI evaluated prototypes and made recommendations to engineers in AsiaI trained and onboarded technicians I performed field service repairs Show less

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  Electronic evolutions, inc.

  Oct 2007 - Jan 2008

  Sales Representative / System Designer

  I created an aggressive sales plan with measurable objectives, activities and goalsI aggressively executed sales plan resulting in meeting with and developing relationships with influencers, prospects and clientsI actively participated in a broad range of organizations in pursuit of prospective clients including AIA, CSI, TechPoint, Chamber meetings, and Rainmakers

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  CIM Technology Solutions

  Feb 2008 - Nov 2010

  Project Manager

  I consistently exceeded client expectations by delivering quality projects on time.I delivered simultaneous projects, under budget, using established project management methodologies.I initiated and directed design resolution meetings with management, clients, and architects.I managed the entire project life-cycle activities. I wrote proposals for RFPs, produced functionality statements, attended and directed project launch meetings, conducted site visits, confirmed and revised drawings as necessary. I completed and submitted sub-vendor RFIs, architectural drawings, BOMs, project timelines, and project close out documentation.I scheduled and directed all sub-vendor activities to ensure project compliance, methodologies and quality standards and coordinated IT strategy regarding all IP based solutions.I fostered strong client relations by listening and helping them recognize their needs. Maintained open dialogue with sales and management through weekly project status meetings as well as identifying new business opportunities. Show less

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  Supertronics AV Service, LLC

  Nov 2010 - Nov 2012

  Founder / Owner

  I established the business entity as an LLC.I configured and maintained QuickBooks.I created promotional materials based on a marketing plan I wrote.I created and maintained a website.I built a contact network for the purpose of acquiring new audio, video, and control projects.I quoted, designed, and installed projects. I programmed system remote controls.I contracted with other AV companies to perform their installations and service.I attended manufacturers’ training to expand product knowledge, learn about emerging technologies, and implementation strategies. Show less

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  Flourish Yoga and Wellbeing

  Nov 2010 - Aug 2012

  Co-Founder, Business Manager and Consultant

  I created and maintained the web site using WordPressI created the monthly and published the newsletter I created business planning spreadsheetI established and organized policies, procedures, price lists I performed daily duties of opening, closing, training staff, and customer serviceI created various promotional marketing concepts and materialsI implemented MindBody POS software I configured Quickbooks and trained the owner to use for bookkeepingI coached the owner on all aspects and strategies of operating a successful business Show less

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  Sensory Technologies, a Diversified Company

  Aug 2012 - Mar 2021

  I authored hundreds of User Guides and delivered on-site and on-line Trainings to our clients on the AV systems we installed. Empowering them to gain confidence and successfully achieve their professional objectives. Through discovery, analysis, learning moments, and my engineering skills, I determined system functionalities using system diagrams, manufacturer’s specifications, andTouch Panel screenshots to write User Guides that were easy for anyone to understand.I created (4) dynamic templates. A Quick Start Guide, Comprehensive Guide with a Quick Start, and Flash Cards. Then, driven by the need to meet social distancing guidelines, I developed a Mobile template, optimized to fit on individuals’ phones and tablets.Just before leaving, I developed a Responsive HTML5 version that would open and adjust to fit on any device. Using HTML5 also made it possible to imbed the instructions into the Touch Panel UX, and make the User Guide intelligent and interactive. I wrote procedures to improve accuracy and efficiency by developing a Functional Description worksheet. It documents everything needed (and not needed) in a system, starting from the Account Executive’s initial conversations with the client, through Design Engineering, Programming, and Implementation. It is now a required document for every Project Folder.I developed an internal Workflow Process for developing User Guide Materials. Making the creation of User Guides part of the Project workflow.I collaborated closely with Account Executives, Project managers, Field Engineers, and Programmers to deliver required materials, develop solutions, and meet deadlines and budgets. I performed hundreds of on-site and virtual Trainings for corporations, universities, hospitals, law firms, and non-profit organizations.I enjoyed collaborating with clients when the Project’s scope included on-site Training, problem solving, or precise User Guide editing. Show less Prior to promotion to Orientation Engineer, I worked for nearly seven years as a Field Service Technician - from January 2019 until June 2019, worked both positions.I performed AV break/fix, Preventative Maintenance, and On-boarding Service Calls.I developed great relationships with many of our regular clients – many would request me for service calls.I learned everyday – became proficient with configuring and troubleshooting Crestron, AMX, Extron, Biamp, Jupiter, Planar, Netgear, Cisco, Pakedge and nearly every manufacturer’s product in the AV and IT industry.I maintained my service vehicle with a highly comprehensive spare parts inventory, tools, and test equipment – this led to me creating an inventory and tools list for use in the Indianapolis, Chicago, Buffalo, and Rochester Client Solutions Centers.I made important improvements to CRM: - I created an entity for Service Calls (it had been embedded in the Case File entity making it very cumbersome to manage). - I created an entity for a System – a System stays with the Room and is where all documentation is stored and maintained – it’s the basis for Sensory’s ‘AValytics’. - I created a ‘symptom/cures’ database to track recurring problemsI was requested for and performed multiple White Glove Meeting Support. Show less

  • Orientation Engineer

    Jan 2019 - Mar 2021

  • Field Service Technician

    Aug 2012 - Jan 2019
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  Blooming Life Yoga

  Jan 2015 - Feb 2021

  Yoga Instructor

  I currently teach a Strengthening Slow Flow yoga class on Saturday mornings.I taught a Pranayama and Vinyasa Flow class for a year – teaching four classes a week.I substitute for other teachers from time to time when I’m available.I led a Book Club on the book, Autobiography of a Yogi.I assisted with Yoga Teacher Training.

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  Ultimate Technologies Group

  Jul 2021 - now

  Technical Lead