Mohamed Imbaby

Experience

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  Freelance

  Sept 2009 - Feb 2012

  Independent Lawyer
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  Vodafone

  May 2012 - Aug 2016

  Retail Sales Team Lead

  Sales Team Manager-Telecommunications Company ( Outsourcing )*Enhancing team members skills (sales, Cash Operations, Communication, and Engagement)*Delivering the planned/designed training to team members.*Observing team members’ coaching approach before and after the development plan, assessing and monitoring their progress.*Providing the required reporting to management in order to give full visibility on their leadership members’ progress and development plan(s) if needed. *Creating a long-term and short-term goal that would serve the Company’s vision through the team's caliber. Show less

• 

  Raya Contact Center

  Dec 2016 - Nov 2017

  Account Advisor

  ( Talabat.com ) project*Manage inbound and outbound calls in a timely manner*Follow communication “scripts” when handling different topics*Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.*Build sustainable relationships and engage customers by taking the extra mile

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  Talabat

  Nov 2017 - Jun 2023

  -Leading a team of incubation specialists who are responsible to put the new partners on track.-Work with internal cross-functional counterparts in Sales, Product, Engineering, and Professional Services to evolve, scale, and improve our partners' and customers' experience.-Provide excellent service and support to build a strong relationship and fix operational issues with our partners.-Work internally with the various departments to ensure all the requirements of our partners are met.-Delivering tailored messages to partners through powerful negotiation skills in order to drive the best results.-Exploring potential opportunities to increase the partners' base while maintaining the best performance.-Conducting, communicating, and pushing the results of process improvement activities whenever the opportunity sparkles. Show less *Lead and direct the telesales team to make high sales and enjoy good patronage from clients to obtain excellent records in call quality and sales delivery.*Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.*Create a good relationship with team members and motivate them to put in their best to work in order to achieve maximum results.*Monitoring call time, call quality, and revenue targets, among other things.*Build strong and lasting relationships with clients in order for them to not only make a one-time purchase but continuous purchases.*Understanding the needs and wants of customers and makes available commodities that will meet these needs so as to draw them toward making high sales.*Facilitate direct sales by instructing team members to inform existing customers about new offers in the company and encouraging them to make sales. Show less *Enhancing team members skills ( Soft-skills, Quality of Chats, Solution, Communication, and Engagement)*Delivering the planned/designed training to team members.*Observing team members’ coaching approach before and after the development plan, assessing and monitoring their progress.*Providing the required reporting to management in order to give full visibility on their leadership members’ progress and development plan(s) if needed. *Creating a long-term and short-term goal that would serve the Company’s vision through the team's caliber. Show less *Enhancing team members skills ( Soft-skills, Quality of calls, Solution, Communication, and Engagement)*Delivering the planned/designed training to team members.*Observing team members’ coaching approach before and after the development plan, assessing and monitoring their progress.*Providing the required reporting to management in order to give full visibility on their leadership members’ progress and development plan(s) if needed. *Creating a long-term and short-term goal that would serve the Company’s vision through the team's caliber. Show less

  • Account Management - Partner Incubation Team Lead

    Sept 2022 - Jun 2023

  • Inside Sales Team Lead

    Nov 2020 - Sept 2022

  • Customer Care Team Lead ( Live Chat)

    Jun 2018 - Nov 2020

  • Call Center Team Lead ( Phone )

    Nov 2017 - May 2018
• 

  Bosta

  Jul 2023 - Oct 2023

  Telesales & Onboarding Manager
• 

  Mrsool Egypt

  Mar 2024 - now

  Supervisor Account Management