Vijaya Kumar

Experience

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  Pattarumadam Nursing Home

  Jan 1994 - Apr 1997

  Therapist

  Provide traditional Ayurvedic treatments, Learn and practices more Ayurvedic treatments and Medicine.

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  Ananda In The Himalayas

  Jun 2002 - Mar 2006

  Sr:Aesthetician/Ayurvedic Treatment Trainer

  Provide quick and efficient service, Hire and train new staff,monitor staff performance.

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  Hyatt Hotels Corporation

  Jun 2006 - Feb 2013

  Spa Team leader \ Department Trainer - Park Hyatt Goa Resort & Spa

  *Manage Spa day today operations,*Meeting daily budget,Training new team, *Ensure all brand standards are followed,*Decision making &problem Solving,*Monitoring staff performance at all levels of opeartion.*Facility day to day operations of the Spa*Implemented RA booking system for Spa*Certified Hyatt Departmental Trainer for all Spa related training programmes.*Ensure to follow Hyatt Spa’s brand Standards.*Recruit and train spa staff*Spa Sales and Marketing Strategies as well as Spa Business Plan*Select and negotiate terms with vendors for spa equipment, linen, uniforms and guest amenities. *Study, evaluate and suggest improvements for current operational procedures.*Created a spa retail shop; updated in-room amenities to enhance sales.*Performs routine checks of treatment rooms, prep room and equipment in order to ensure proper storage, cleanliness and working area in service areas.* Communicate and delegate tasks effectively to ensure achievement of objectives and operational standards*Conduct daily walk-around ensure set quality standards of all the areas are achieved. Show less

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  LLC

  Mar 2012 - Dec 2014

  Corporate Spa Trainer

  Spa training, Spa operations, Spa Pre-opening, Create & develop sop's , Create Spa maenu, Staff recruitment.*Incharge of the of the wellness Academy and Training.*Develop Spa trainers and allocate training responsibilities and identify training needs and plan training programs for employees.*Develop and manage Spa operation policies and procedures.*Recruiting Spa Therapist, Spa Supervisors and Spa Managers.*Design, Create and develop wellness programs.*Conduct staff performance appraisals, career development plan and staff opinion survey .* Contact doctors, therapists and licensed professionals. Show less

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  Madhubhan Resort & Spa

  Jan 2014 - now

  Effectively manage operational aspects of the spa to include adequate staffing levels, managing, maintaining and controlling budget, establishing and maintaining high level of customer service based on Madhubhan Resort and Spa guiding principles and culture. Spa Supervisor, Spa Coordinators, Massage Therapists, Estheticians and Nail Technicians ensuring proper techniques and service standards are met. In addition, works closely with Resort Sales and Marketing and Conference Services in an effort to maximize spa services and retail sales to all resort and group guests.Responsibilities:Reporting directly to the General Manager and responsible for managing and supervising of all areas of the spa, Managing the spa by building a positive outlook within the team and ensuring each and every guest has been taken care with warmth feel and personal attention. Career spanning 20 years of professional experience in the Spa and wellness industry with Passion and wide range of professional skills and attributes relating to recreation, fitness and Spa.• An effective communicator with excellent interpersonal & relationship management skill.• Expertise in designing & implementing training programs for bringing keen customer focus, high energy level and team spirit in the employees. • Ensuring the operational budget is achieved & that all costs are strictly controlled. • Developing Standard Operating Procedure manuals for the Spa and implementation of the manual to therapists.• Responsible for supervising the day-to-day operation of the Spa .• Coordinate with other departments to ensure smooth operation, cleanliness and maintenance of the Spa and gym equipment.• Responsible for P&L Statements, daily and monthly performance.• Maintain the appearance, cleanliness and hygiene levels of spa.• Monitor daily and weekly/monthly Spa inventory and maintain the stock according to the preset minimum and maximum stock level. Show less

  • Spa & Naturopathy Manager

    Mar 2014 - now

  • Spa Manager

    Jan 2014 - now
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  Avadh Group

  Apr 2018 - now

  Corporate Spa Manager Avadh group of Spa

  . Ensuring the effective professional management of the daily operation of the Spa and Salon Department.To manage good staff/colleagues relationships within the department to assist with training and development to ensure ultimate guest care.. Focuses on ensuring guest and employee satisfaction and achieving the operating budget.. Demonstrates and reinforces excellent customer service to promote a positive customer orientation in the Spa and Salon and ensure efficient quality service.. Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.. Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.. Recruit, selects, trains, develops and evaluates salon staff to assure that staff levels meet our needs.. Solicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.. Enforces policies and procedures; keeps informed of employment laws and maintains complete personnel files for each employee.. Maintains excellent communications , builds positive, fun working relationships with staff and promotes teamwork.. Ensures employees understand expectations and parameters.. Empowers employees to provide excellent customer service.. Participates in an on-going employee recognition program.. Handles guest problems and complaints.. Monitors inventory levels to ensure adequate supplies are available to meet Spa and Salon needs.. Manages expenses against budget and maintains continual awareness of expense.. Effectively to manage payroll costs and ensure staff productivity can be attained.. Maintain high degree of motivation and retention of current staff, and high standards of quality are maintained in the Spa and Salon. Show less