Luvo Zigoxo

Experience

• 

  Investec

  Mar 2020 - Mar 2021

  Information Technology Support Technician

  • Responsible for resolving hardware, software and end user problems.• Overseeing the installation of hardware and software including PC’s and OS’s.• Set up workstations with computers and necessary peripheral devices.• Conduct Remote Troubleshooting.• In-depth knowledge of Microsoft Windows Operating Systems Windows 10 and Microsoft Office 365.• Involved in the rollout of software updates.• Cisco Systems • Network & Cabling • Active Directory• SCCM• System Performance • Printers• Desktops/Laptops Show less

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  NTT DATA, Inc.

  Apr 2021 - now

  MS Engineer L1 - IS NOC

  -Monitors client infrastructure and solutions -Identify problems and errors prior to or when they occur - Investigate first line incidents assigned and identify the root cause of incidents and problems - Follow the required handover procedures for shift changes to ensure service continuity - Report and escalate incidents where necessary - Ensure the efficient and comprehensive resolutions of incidents and requests - Responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. -Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L1) are able to restore service to clients. - Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). - Provides specific detailed information for hardware and software selection. - Follow the required handover procedures for shift changes to ensure service continuity - Report and escalate incidents where necessary -Ensure the efficient and comprehensive resolutions of incidents and requests - Fulfill approved requests following agreed procedures Show less