Mohanad Ghanim🍉

Experience

• 

  Al Ghanim stores.

  Apr 2010 - Nov 2014

  Entrepreneur

  It was my first start up, in which i was selling housing materials, and provide any services or goods needed to my customers,and it was a great experience and my first step in the entrepreneurship world.

• 

  MAAN Development Center

  May 2015 - Jan 2020

  Volunteer
• 

  Hult Prize Foundation

  Oct 2015 - Dec 2015

  Coordinator

  it was a great opportunity to work in one of the biggest not-for-profit organization dedicated to launching the world's next wave of social entrepreneurs. i met with new people, earn new experience and expand my understanding to the entrepreneurship and the influence it can make to societies.

• 

  The Palestinian Center for Democracy and Conflict Resolution (PCDCR)

  Aug 2016 - Feb 2017

  Trainee

  during the training we did : - we collected data about the main issues facing the society member and those which the municipalities are responsible for.- we conduct more then 3 public hearings. - we conduct more than 3 debates with the municipalities members.

• 

  Palestine Telecommunications Company - Paltel

  Feb 2017 - Mar 2017

  Trainee

  the main tasks i performed during my training: - entering data, and dealing with the different computer programs.- dealing with the different archiving systems of the company.- dealing with customers and answering their inquiries.

• 

  Palestine Telecommunications Company - Paltel

  Apr 2018 - Jul 2021

  - Having the best showroom award for the Q1 2020.- Achieved %120 sales vs. Q4 2020 planed budget.- Achieved customer satisfaction through delivering the best customer service - Reducing Pending Requests successfully from 35% to 15%- Acquired and maintained the relationship with the key accounts as well as cross selling .- Processing all of the dealers requests and follow up in Gaza, Palestine - Achieved customer satisfaction through delivering the best customer service - Answering the clients questions in a timely manner.- Make sure to follow up with the clients requests and complaints

  • Sales Officer

    Jan 2020 - Jul 2021

  • Dealers Support Officer

    May 2019 - Jan 2020

  • Customer Service Representative

    Apr 2018 - Apr 2019
• 

  Palm.hr

  Jul 2021 - Aug 2024

  - Developing and sustaining solid relationships with key clients.- Drive sales growth and overachieving sales target- Acting as the main point of contact between key clients and internal teams.- Communicating and collaborating with the design, marketing, sales, and product departments to ensure that key clients’ needs are met.- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.- Research partnership and collaboration opportunities in the KSA & MENA Markets.- Client management and service delivery management with Saudi and international companies.- Develop proposals that speak to the users' needs, concerns, and objectives.- Identify, assess, conceptualize, negotiate, and manage Loops business opportunities.- Creating HR policies and procedures and guiding the companies to follow the HR best practices. Show less - Achieved customer satisfaction through delivering the best customer service.- Follow up with the Subscriptions and Renewals.- Sending Invoices and follow up with the clients .- Help in developing suggestions to optimize and to solve problems. - Continually review company's products and develop recommendations on how to improve it. also help in create better processes and Standard Operating Procedures.- During my work, managed to keep up more than 300 companies and make sure they are happy and getting Value.- communicating the clients requests to the Product team and make sure their requests are delivered. - Up-selling other services and over-achieve the planed budget.- Answering the clients questions in a timely manner.- Monitor and manage emails coming from various types of customers . And ensure that their questions get answered speedily. Show less

  • Account Manager

    Oct 2022 - Aug 2024

  • Customer Success officer

    Jul 2021 - Nov 2022
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  Gaza Sky Geeks

  Dec 2022 - Jan 2023

  Sales Trainer

  I’m participating as a Sales Mentor in the sales bootcamp at Gaza sky geeks for 4 continuous days In which I’m working on preparing Sales training materials and deliver sessions and hands-on-experience for the participants.Mentoring the participants and help them to gain experience in sales and understand sales cycle Help the participants to find sales jobs and build their profiles to apply for the jobs.