Abdul Rauf

Experience

• 

  Manazeli Hotels & Resorts

  Jan 2009 - Jan 2012

  Reservations Supervisor
• 

  Rove Al Madinah

  Feb 2012 - now

  Reservation Manager

  • Generating maximum number of room nights to maximize the hotel occupancy. • Developing customer accounts to drive business into the hotel and to increase market /customer share in all revenue streams• Negotiating room rates/packages with clients• Preparing company contracts for the hotel in accordance with current business and pricing conditions• Working within current business strategies and recognized potential opportunities• Cooperating with other departments in the hotel to create an exceptional guest experience and build strong, comprehensive sales programs• Attending Sales events as required• Producing accurate and timely reports that meet the needs of the Director of Sales and senior management to include the reporting of appointments, calls made and business leads• Answering customer queries in a prompt and professional manner• Solicited for and clinched new corporate clients for the hotel, constant follow-up and satisfaction of client needs resulted in loyal customers• Booked & successfully planed major corporate meetings, social and other banquet functions• Pursued sales leads with persistence and converted them into confirmed business. • Brought new multinational corporate companies to the hotel and turned them into our loyal clientele• Holiday Villa Madinah Hotel has always been the 1st in terms of occupancy and ARR• Developed excellent rapport with corporate clients, followed by sales visits and site tours all of which resulted in repeat business and highly satisfied clients• Laid special emphasis on Promotion of Umrah, hajj & holiday packages to clients • Maintained availability, rates and special offers on extranet Booking.com, GTA Travel & others• Prepared sales market analysis report on weekly basis and monthly basis • Contacting and offering sales offers to clients of all over the world• Doing Hotel Market Survey for Umrah Rates & special offers during various seasons• Preparing group information sheets and sending to all. Lihat lebih sedikit