Ambika Prasad Mahapatra

Experience

• 

  Indian Metals & Ferro Alloys Ltd

  Feb 2003 - Jul 2004

  System Analyst (IT Applications)
• 

  Tata Tele Business Services

  Jul 2004 - Aug 2005

  Applications Manager (IT)
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  Tata Consultancy Services

  Sept 2005 - now

  Delivery ownership of large, strategic, transformational and multi- year initiatives / programs (Size – 500+ FTE) of customer. Ensure delivery of the projects as per the statements of work.• Customer relationship management. Responsible to improve customer satisfaction across multiple projects.• Ensured security compliance and other administrative functions as per the contract.• Performance management and Competency development of the associates in the account.• Response to RFPs and develop proactive proposals to improve customer satisfaction and win business• Owned the preparation and distribution of Client Status reports & Management dashboards , as per the SLAs• Engaged with CXO level executives• Build team, subject matter expertise and technical capabilities required to deliver projects across varied technologies and meet client business needs• Groomed next level program management leaders.• Conduct periodic reviews of revenue, margin, resource utilization, etc. and drive operational efficiency• Driving reengineering initiatives and delivering Y-o-Y technology cost savings to the customers.• Collaborate with resource management team to communicate external hiring needs, identifying and qualifying both internal and external resourcing needs when necessary. • Pipeline management.• Managing resource ramp up/down as per the business need.• Delivery Center Management. Show less

  • Delivery Partner

    Oct 2018 - now

  • Program Manager - Tata Communications Ltd.

    Jun 2015 - Sept 2018

  • Business Development Manager - Tata Teleservices Ltd.

    Apr 2013 - May 2015

  • Project Manager (India Circle Ops) - Vodafone India

    Mar 2010 - Mar 2013

  • Delivery Manager (India- East Rollout) - Bharat Sanchar & Nigam Ltd.

    May 2009 - Feb 2010

  • Applications Manager (IT) - Tata Teleservices Ltd.

    Sept 2005 - Apr 2009