Suchitra Anand B Y

Experience

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  ICS Consultancy Services

  Dec 2017 - Jun 2018

  IT Recruitment Executive
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  Bajaj Allianz Life Insurance Company Limited: - Leading Company

  Jul 2018 - May 2020

  Senior Financial service Manager
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  Capita

  Jan 2022 - Oct 2022

  Customer Service Advisor

  • Supporting Lloyds banking group that includes Lloyds Bank, Bank of Scotland and Halifax Bank customers and clients.• Help customers over the phone with all aspects of their personal banking from payment transfers, direct debits, paying bills and supporting them through difficult financial periods• Take ownership of the enquiries & value each customer by creating a positive experience for the customer and the client• Noticing my quick learning ability and genuine passion to help people in difficult circumstances, the ability to problem solving and give expert solutions in a short span of time, I was given an additional department which handled disputes along with my initial responsibilities which I thoroughly enjoyed in learning and solving customer disputes through which I made a real difference to people’s lives.• Been Proactive by giving customers advise on possible risks of fraud and dispute and how to avoid and mitigate such potential risks in almost every call after the initial service. • Detail oriented by recognising customer needs and providing them detailed on product knowledge that best suits them and available service knowledge that they can make use of.• I am a self-directed person who does not wait for instructions and motivation. I complete my assigned tasks and learning/training modules on time. I voluntarily show interest in company’s events and take initiatives. Show less

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  Technovert

  Jan 2023 - Apr 2023

  Senior Business Development Executive
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  Aviva India

  May 2023 - now

  Territory Manager