Aurijit Das

Experience

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  Reliance Telecommunications Limited

  Dec 2006 - Oct 2008

  Asst Mngr

    Responsible for network at optimum performance as with resolution of customer’s complaints in collaboration with cross-functional teams. Accountable for DR test planning and execution. Periodically updated DRP and TRP, review RPO and RTO with stakeholders.  Proactively monitored problem and change process and managed issues and alerts in the account. Monitored and analyzed the performance of Nodes in the Network. Up gradation of Network Elements as planned. Ensure team is adhering to the process based on ITIL framework. Process owner for incident & Change management. Ensuring service readiness for key accounts & taking escalations complaints from customers as a single point of contact for all service delivery issues.  Mentoring a team of 10 Customer Support Engineers, Technical Specialists & Operations Teams. Build and manage relationships with various teams to ensure interlocking and managing to achieve timely results.  Produce monthly account-wise performance to the management. Own, respond and monitor critical incidents and ensuring resolution within SLA. Show less

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  ALUMS

  Oct 2008 - Nov 2009

  Asst Mngr

   Responsible for network at optimum performance as with resolution of customer’s complaints in collaboration with cross-functional teams. Accountable for DR test planning and execution. Periodically updated DRP and TRP, review RPO and RTO with stakeholders.  Proactively monitored problem and change process and managed issues and alerts in the account. Monitored and analyzed the performance of Nodes in the Network. Up gradation of Network Elements as planned. Ensure team is adhering to the process based on ITIL framework. Process owner for incident & Change management. Ensuring service readiness for key accounts & taking escalations complaints from customers as a single point of contact for all service delivery issues.  Mentoring a team of 10 Customer Support Engineers, Technical Specialists & Operations Teams. Build and manage relationships with various teams to ensure interlocking and managing to achieve timely results.  Produce monthly account-wise performance to the management. Own, respond and monitor critical incidents and ensuring resolution within SLA. Show less

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  ZTE IEC

  Nov 2009 - Oct 2015

  CLUSTER LEAD

   Creating awareness for driving the project and process improvement strategy & methodology for ensuring maximum operational efficiency. Maintaining Network availability at 99.95% without exclusions and 99.999% with exclusions. Monitoring all service impacting alarms, VSWR, QoS alarms, path imbalance etc., & resolve them to improve KPIs. Reporting & analyzing various MIS reports including raw data to maintain targeted KPI’s. Keep track of Network Hardware alarms & ensure incidents are handled as per the SLA. Involve in post incident review for major incidents and guide to avoid recurrence of the incidents. Coordinate various corrective & breakdown maintenances as & when required well within time constraints of SLR to resume services to normal operation. Involve in problem management for Root Cause analysis for major incidents. Coordinate various P.E in concern with other cross functional teams & stakeholders to mitigate Potential threats & errors that may cause disruptions in Service Operations within cost & other constraints. Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures. Mapping client’s requirements and coordinating in developing, implementing and transitioning processes in line with the same. Show less

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  Reliance Jio

  Oct 2015 - Apr 2017

  Deputy Manager

   Planning, designing the entire organization, DR and roll back activities for. Handling process of forecasting, output monitoring & mentoring individual performance to enhance overall performance level to achieve predefined SLA’s, OLA’s & achieving targeted KPI’s. Maintaining Network availability at 99.95% without exclusions and 99.999% with exclusions. Stake holder Management. Review OLA with the internal team yearly to meet the SLA signed with the customer. Coordinate various corrective & breakdown maintenances as & when required well within time constraints. Involve in problem management for Root Cause analysis for major incidents. Coordinated various planned events in concern with other cross functional teams & stakeholders to mitigate potential threats & errors that may cause disruptions in Service Operations within cost & other constraints. Develop DR plan and conduct drill accordingly. Ensure that the global infrastructure has Service recovery plans/DR documents. Report DR Status of each product to the senior management and business team. Show less

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  HCL Technologies

  Apr 2017 - now

  Technical Specialist

   Assured more than 400 applications meet the disaster recovery compliances during till day Globally. Responsible for gathering evidence from teams for audit readiness. Conducted more than 70 applications paper walk through DR tests and more than 200 functional DR tests with stakeholders. Reviewed legacy test plans, DR plan Test profile and supporting documentation. Rigorously manage scope to ensure commitments are achieved with agreed time, cost, and quality parameters. Implementation of corrective actions, lessons learned and ensure DR readiness before next schedule test. Show less