Amin Abdi

Experience

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  Fakour

  Oct 2006 - Jul 2009

  UNIX Team Support, Technical Lead

  . UNIX, Sun Solaris System Administrator, responsible for installation, configuration and troubleshooting of IT and Telecom hardware Infrastructure, Mid-Range and High-End servers and storages as well as the Operating Systems and Software Application and Databases. . Technical Project Manager of 24x7 IT Infrastructure and Managed Service contracts with clients.

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  MTN

  Aug 2009 - Jan 2017

  . Certified Data Centre Management and Design, responsible for IT Infrastructure operations including Incident, Request, Problem and Change Management. . Responsible for the successful implementation and operation of Service Management processes and Service Recovery procedures in service outages based on Service Level Agreements with clients.. Responsible for IT Infrastructure Capacity Planning, Capacity Management and reporting. . Responsible for preparing and reporting IT Infrastructure and Data Centre operations SLAs performance analysis. Show less . Responsible for managing IT Infrastructure and Data Centre operations including Incident, Problem an Change Management for Operating Systems, Database, Hardware, Server, Storage, Data Centre facilities related incidents and service requests. . Responsible for IT Infrastructure Capacity Planning and operation processes and procedures. . Responsible for coordination and planning of IT Infrastructure Disaster Recovery exercises and managing IT Infrastructure and Data Centre Technical teams in DR exercise execution. Show less

  • Manager, Enterprise Infrastructure

    May 2013 - Jan 2017

  • Manager, Data Centre Operations

    Aug 2009 - May 2013
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  International Financial Data Services (IFDS)

  Feb 2017 - Aug 2019

  Service Delivery Manager

  . Responsible for Data Centre operations management and monitoring and providing leadership to cross-functional technical teams and encourage team work in major incidents and outages for prompt service resumption and mitigating the risk of financial impacts.. Responsible for Incident, Problem and Change Management processes, analysis and documentations.. Responsible for producing and conducting Service Delivery Management and SLA reports and reviews, including Service Performance, Problem, Incident and Change Management KPIs, statistics and analysis plus client communications and reporting.. Responsible for coordination, documentation and conducting IFDS Disaster Recovery exercises for clients services within the SLAs including all activities, testing and coordination of technical workshops plus internal and external communications and post-DR reporting. Show less

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  TD

  Aug 2019 - now

  Manager, Enterprise Major Incident and Operations

  . Execution of the IT Operations and Major Incident Management process. support and management of products, systems, applications and services.. Leadership of blended Major Incident Response Team made up of various ITS resources to drive effective and efficient resolution and manage Executive communications and oversee issue escalation and resolution.. Coordinate incident and participate in Post Incident Reviews (PIR) and Root Cause Analysis (RCA).. Metric Ownership and Reporting: governance reporting for Mean Time to Restore Service, Incident Impact Duration and associated KPIs.. Respect TD's technology delivery practices, standards, project management disciplines.. DR planning and execution. Show less