Susan Ariran

Experience

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  Nigerian Institute of International Affairs (NIIA)

  Jun 2018 - Jul 2018

  Research Intern

  Contributed to research and development of content in response to policy documents, emerging areas of Nigeria’s foreign policy and wider international affairs issues.Supported other researchers in the process of research, and policy documentation as assigned.

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  WaraCake

  Jun 2018 - Sept 2018

  Customer Service Officer

  • Attended to clients’ complaints, enquires and requests, and provided innovative solutions.• Handled clients’ orders and processed them.• Ensured effective communication between clients and organisation.• Ensured the procurement of necessary materials and made logistical arrangements for their timely delivery.• Ensured the delivery of standard products and performed quality check on products as required.• Managed the organisation’s social media accounts and blogs by creating unique content and improving media engagement by 85%. Show less

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  Transport Services Limited (TSL)

  Aug 2020 - Dec 2020

  Talent Management and Organisational Development Assistant

  ACCOMPLISHMENTS:● Designed an onboarding process for undergraduate, NYSC and pre-NYSC interns.● Closed out on over 10 entry level roles in a month.● Developed 2 bespoke assessment questions for applicants.● Closed out on over 20 roles in Lagos, Cross-River (Calabar), Niger, Ogun, Enugu and Rivers (Port Harcourt) states by sourcing for qualified candidates within my first 4 months.● Created a pipeline of 89 qualified candidates for an entry level role in 2 weeks.● Created a pipeline of 49 qualified candidates for a Finance entry level role in 2 weeks.● Charted a relaunching plan for the organisation’s book club and provided 80% of required books for the OD team.● Completed a Time Management course on Alison and scored a 100% in the assessment.● Sourced for 14 previously unavailable reading materials for the organisation’s academy and book club in 2 days.● Drove the engagement of interns in the business by designing a training deck for interns and organising and coordinating a book review session.RESPONSIBILITIES:● Responsible for shortlisting candidates for recruitment based on budget and role requirement which includes pre-screening on the Applicant Tracking System as well as conducting phone interviews.● Responsible for managing virtual assessment centres and virtual interviews across the business.● Development of a ready pool of candidates by posting job adverts on job boards and social media platforms.● Assisting the Talent & Learning Advisor by updating training certificates for participants as well as collating training attendance.● I also collate and share weekly reports on recruitment and training activities.● Assisting in managing the onboarding process by following up on new hires, and getting their welcome packs ready; to ensure their seamless adaptation into the organisation.● I also organize virtual training and learning activities. Show less

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  FBNQuest

  Apr 2021 - Apr 2022

  People Management Trainee
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  MRS Oil Nigeria Plc

  Jul 2022 - Jul 2023

  Human Resources Shared Services Officer
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  Redtech

  May 2024 - now

  Human Resources Officer