Emily Pace

Experience

• 

  TJ Willies

  Aug 2017 - Aug 2018

  Hostess

  •Created strategies to best accommodate customer's needs and maintain a rotation to provide equal tables between 4 to 6 servers•Analyzed and organized a seating chart and reservation book to reserve tables to eliminate waiting lists and satisfy customers •Built communication skills by handling customer complaints with explanations and excellent service no matter the circumstance

• 

  Jimmy John's

  Aug 2018 - Oct 2019

  Food Service Worker

  •Adapted strategic and time management skills to multi-task taking orders, making subs, and answering the phone when there is limited staff available•Assisted in taking customer's orders to then be analyzed and served at a fast-pace to satisfy customers•Connected with customers both in person and over the phone taking orders to build communication skills

• 

  Roppe Corporation

  May 2019 - Aug 2019

  Boxer and Inspector

  •Established strategies to keep busy by cleaning, preparing for the next step, or helping others when machines broke down•Constructed an analysis of daily production sheets to make product labels, prepare boxes, and set up station in timely fashion•Communicated with coworkers ranging from 18 to 60 years in age to successfully complete tasks on time as a team

• 

  SD Bullion

  Oct 2019 - Sept 2022

  •Analyze current system processes to find areas of improvement that can lead to increased performance and accuracy •Outline specifications in Jira and Confluence to communicate requirements to developers to build•Utilize SQL to thoroughly review and test new developments to ensure process works as expected to perform business operations•Communicate with all departments to collect input on the best processes to develop in the software application •Accomplished tasks in a timely manner to satisfy the needs of customers and maintain 5-star rating on the Better Business Bureau•Worked daily with Excel sheets to construct, analyze, and manage data related to suppliers, customers, orders, and more•Communicated and provided guidance to customers both purchasing and selling thousands of dollars on precious metals•Trained others in communicating with customers, performing tasks, resolving issues, and understanding policies •Picked and placed orders, completed shipments, received packages, and restocked inventory to improve productivity•Trained others in fulfillment processes all the way from receiving inventory from a supplier to shipping the order to the customer•Collaborated with coworkers using communication skills to effectively work as a team to increase productivity•Developed time management skills by prioritizing tasks to assist the team in serving the end customer as quickly as possible

  • Junior Business Analyst

    May 2021 - Sept 2022

  • Sales and Customer Service Specialist

    May 2020 - May 2021

  • Supply Chain Intern

    Oct 2019 - May 2020
• 

  Libbey

  Sept 2022 - now

  Demand Planner