Callum Brown

Experience

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  WebAlive Pty Ltd

  Jan 2005 - Jan 2009

  Management of Design, Web Development, Marketing and SEO/SEM teams.Responsibilities: • Hands on management of Online Services team • Develop and maintain client relationships • Design and maintenance of client and internal websites • Product Management • Guide, mentor, and train the design staff • Coordinate design and build with Design and Web Development Team • Develop online marketing strategies and solutions • Quality Assurance • Brand Development Show less

  • Online Production Manager

    Jan 2006 - Jan 2009

  • Designer

    Jan 2005 - Jan 2006
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  Helix Digital

  Aug 2009 - Jul 2010

  Design & Production Manager

  Digital Producer, managing the full project lifecycle including interpreting client briefs, scoping, costing, resourcing, project plan generation, design, build, implementation and review in line with strict deadlines and budgets.Responsibilities: • A client facing position with daily contact and account management • Hands‐on management of a cross disciplinary team including Business Analysts, Graphic & Web Designers, User Interface specialists and Web Developers employing Agile (SCRUM) methodologies • Coordination and integration of outsourced partners including SEO/SEM specialists, Social Media specialists, copywriters and 3rd party application providers • Daily and weekly resource planning and task management • Statistical review and analysis ‐ reports to Helix Digital board • Project management of the following project types: Websites, social network presence & micro sites, Email marketing campaigns, Search engine & social media marketing and Web applications Show less

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  Kiandra IT

  Sept 2014 - Feb 2018

  Project Manager managing multiple concurrent projects from tender to delivery and everything in-betweenResponsibilities: • Presales support • Project estimation and Proposal/Statement of Work writing • Building strong client relationships • Pre-inception/inception workshop facilitation • Requirements/Business analysis • Writing user stories • Iteration management (JIRA) • Agile ceremonies facilitation; daily stand-up, iteration planning, showcase, retrospective • Agile coaching (internal and external) • Team building and mentoring • Project governance and reporting (internal and external) • Project planning and scheduling • Management of risk and issues • Management of Vendor relationships • Controlling scope and budget • Continuous improvement contributions to Project Management practiceAchievements: • Successful delivery of multiple award-winning projects Show less

  • Project Manager

    Jul 2010 - Feb 2018

  • Iteration Manager

    Sept 2014 - Jul 2017
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  Brown Consulting

  Mar 2018 - Oct 2022

  Independent Consultant

  Project Management and Creative consulting servicesIT Consultant focused on helping businesses with project management, brand development, website design, website development and website maintenanceResponsibilities: • Workshop facilitation • Requirements gathering/Business Analysis • Project estimation and Proposal/Statement of Work writing • Building strong client relationships • Writing User Stories • Iteration management (JIRA, Trello, Ad-hoc) • Project governance and reporting (internal and external) • Brand design and development • Website design and development • Complex spreadsheet creation (Microsoft Excel and Google Sheets) • Ongoing technical and project support Show less

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  IVE Group

  Jun 2018 - Apr 2020

  Senior Project Manager

  Project Manager role managing multiple concurrent Salesforce Marketing Cloud and Adobe Campaign projects from tender to implementation and ongoing training & support.Responsibilities: • Presales support • Project estimation and Proposal/Statement of Work writing • Building strong client relationships • Complex Marketing campaign Data Analysis • Preparation of Campaign Reports and BI Dashboards • Workshop facilitation • Requirements gathering/Business analysis • Writing User Stories • Iteration management (JIRA) • Agile ceremonies facilitation; daily stand-up, iteration planning, showcase, retrospective • Agile coaching (internal and external) • Team building and mentoring • Project governance and reporting (internal and external) • Project planning and scheduling • Management of risk and issues • Controlling scope and budget • Continuous improvement contributions to Project Management and Software Development practices Show less

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  VISEO AUSTRALIA

  Oct 2022 - Sept 2024

  Senior Delivery Services Manager

  Service Delivery Manager leading the Australian Salesforce Managed Services practice at VISEO Australia. Focused on managing client relationships, continuous improvement and leadership of a high performing team of functional and technical consultants to deliver quality outcomes ensuring adherence to SLAs and customer satisfaction. Responsibilities: • Service Management • Team Leadership and Management • Client Relationship Management • Incident and Problem Management • Continuous Improvement • Resource Planning and Allocation • Reporting and Analytics • Stakeholder Communication • Compliance and Governance • Escalation Management • Budget Management: Projects and Support Agreements • Team Development Show less

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  Publicis Sapient

  Jan 2025 - now

  Project Manager