Tshepo Msimango

Experience

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  DHL

  Feb 2005 - Dec 2007

  Customer Service Agent

  • Customer Service• Time Management• Communication Skills• Ability to 'read' clients• Attentiveness

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  SARS

  Feb 2007 - Sept 2009

  OR Team Leader

  • Manage a team of 8 to ensure the timely and effective collection of all due taxreturns• Daily reporting to senior management ensuring team is in line with SARSrequirements• Distribute responsibilities evenly within the team to ensure full participation fromall• Deliver operational targets.• Monitor individual employee performance• Was offered a permanent position within SARS

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  Neotel Pty Ltd

  Oct 2009 - Jan 2013

  Customer Service Representative

  • Detect, Identify and Prevent fraudulent activity against the Neotel Business.• Key Account Management – Was responsible for managing all Government entities, strategic accounts, and VIP, NGO and corporate accounts.• Was responsible for meeting Turn-around-Times on all queries relating to key clients.• Oversight of all processes for the Consumer Segment in terms of the credit and collection policy. assuring that all bad debt is terminated or suspended accordingly.• Rectify incorrect listings with the credit bureaus.• Support the contact center, customer service department and credit departments, to assist with escalations within turn-around times.• Prepare refunds, credit notes, as well as debit notes where applicable and assure that client is refunded and or cleared with a given turn around time. Show less

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  Liquid Telecom

  Oct 2009 - now

  Corporate Credit Controller

  • Ensuring credit and collection policies and procedures are followed within your team• Monitoring debtor balances to ensure a reduction in debtors’ DSO• Liaising with customers, as well as internal personnel including the sales team• Maintain strong relationships with all clients to ensure invoices are clear for payment.• Resolve all issues raised internally and externally around outstanding invoices.• Arranged a dunning system to ensure we kept within our collections cycle• Negotiated with State Owned Entities that all Liquid Telecom account be settled with stipulated due dates. Show less

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  Liquid Intelligent Technologies South Africa

  Oct 2013 - now

  Senior Specialis: Governtment and Public sector