Avnish Kumar

Avnish Kumar

Senior systems associate

Followers of Avnish Kumar86 followers
location of Avnish KumarBengaluru, Karnataka, India

Connect with Avnish Kumar to Send Message

Connect

Connect with Avnish Kumar to Send Message

Connect
  • Timeline

  • About me

    Senior System Associate #INFOSYS

  • Education

    • Jain (Deemed-to-be University)

      -
      Master of Computer Applications - MCA
    • Innovation jobs

      2018 - 2021
      BCA Computer Programming/Programmer, General
  • Experience

    • Infosys

      Jul 2021 - now
      Senior systems associate

      Conducted Genesys testing, ensuring system functionality and reliability for efficientcustomer service operations.•Implemented MFA authentication protocols to enhance system security and access controlmeasures.•Provided comprehensive helpdesk support, addressing user queries and resolving issuespromptly to ensure uninterrupted workflow.•Managed OS reimage processes, ensuring seamless deployment and configuration ofoperating systems across the organization.•Addressed mobility issues and performed troubleshooting on various laptop-relatedissues, ensuring optimal performance.•Oversaw Zscaler VPN management, configuring settings and troubleshooting connectivityissues for remote users.•Managed antivirus solutions like Symantec, ensuring network security and protectionagainst threats.•Designed reports using SharePoint Online and Power BI, providing valuable insights tostakeholders.•Utilized SCCM for software deployment and resolved Software Center queries effectively.•Administered Active Directory and Azure services, ensuring smooth user management andaccess control.•Implemented PAM portal and BitLocker encryption, enhancing security measures withinthe organization.•Handled ticket and service request management, prioritizing tasks and ensuring timelyresolution. Show less

  • Licenses & Certifications

    • AI-aware

      Infosys
      Jan 2024
      View certificate certificate
    • AI-First Software Engineering

      Infosys
      Jan 2024
      View certificate certificate
    • Generative AI Landscape

      Infosys
      Jan 2024
      View certificate certificate
    • Introduction to OpenAI GPT4

      Infosys
      Jan 2024
      View certificate certificate
    • MAC Platform – Advanced Training

      Infosys
      Feb 2023
      View certificate certificate
    • Power BI: Dashboards for Beginners

      Infosys
      Oct 2022
      View certificate certificate
    • Infosys Certified Python Associate

      Infosys
      Dec 2023
      View certificate certificate
    • Infosys Certified Generative AI Professional - Foundation

      Infosys
      Jan 2023
    • Microsoft Cloud Fundamentals: SharePoint Online, OneDrive, and Teams

      Linked Learning
      Dec 2022
    • Infosys Certified ITIL Foundation Associate

      Infosys
      Apr 2022
      View certificate certificate
    • Infosys Certified Professional - Generative AI for All

      Infosys
      Jan 2024
    • Infosys Certified L1 Junior Windows Admin Professional

      Infosys
      Apr 2023
      View certificate certificate
    • Infosys Certified L1 Junior Web Programmer

      Infosys
      Jan 2024
    • Excel Essential (Microsoft 365) (2018) CPE

      Linked Learning
      Jan 2023
  • Honors & Awards

    • Awarded to Avnish Kumar
      Star Rookie of the CCD Infosys This distinction is a result of my exceptional performance in Infosys handling client issueseffectively and efficiently.