Avnish Kumar

Experience

• 

  Infosys

  Jul 2021 - now

  Senior systems associate

  Conducted Genesys testing, ensuring system functionality and reliability for efficientcustomer service operations.•Implemented MFA authentication protocols to enhance system security and access controlmeasures.•Provided comprehensive helpdesk support, addressing user queries and resolving issuespromptly to ensure uninterrupted workflow.•Managed OS reimage processes, ensuring seamless deployment and configuration ofoperating systems across the organization.•Addressed mobility issues and performed troubleshooting on various laptop-relatedissues, ensuring optimal performance.•Oversaw Zscaler VPN management, configuring settings and troubleshooting connectivityissues for remote users.•Managed antivirus solutions like Symantec, ensuring network security and protectionagainst threats.•Designed reports using SharePoint Online and Power BI, providing valuable insights tostakeholders.•Utilized SCCM for software deployment and resolved Software Center queries effectively.•Administered Active Directory and Azure services, ensuring smooth user management andaccess control.•Implemented PAM portal and BitLocker encryption, enhancing security measures withinthe organization.•Handled ticket and service request management, prioritizing tasks and ensuring timelyresolution. Show less