Deep Enrich
Neeraj Sharma
Sr. Client Escalation Expert
252 followers
New Delhi, Delhi, India
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About me
Service Management and IT Services || Ex-Lead Critical Incident Management and Operations head with 14+ years of exposure in Incident/Problem/Change Management (ITSM), and IT Service Desk Operations.
Education
National Institute of Medical Science (NIMS)
2015 - 2017Master of Business Administration (M.B.A.) Project ManagementPost graduation in Project Management
Chandra Mohan Jha University
2009 - 2012Bachelor’s Degree Computer Science A
Institute of Information Technology & Management
2007 - 2010Gradurate Studies of Information & Technology Information Technology AActivities and Societies: Database Administration, C language, C++, Oracle, etc Studied Diploma course
Experience
Allsec Technologies Limited
Aug 2007 - Apr 2010Sr. Client Escalation Expert
IBM
Aug 2010 - Aug 2014Sr. Technical Support Engineer
Dell
Sept 2014 - Jun 2015Client Technical Support Analyst
Coforge
Jul 2015 - Apr 2022Senior Analyst IT Ops
HCLTech
Apr 2022 - Oct 2022Senior Manager
YASH Technologies
Jan 2023 - nowSenior ConsultantSingle PoC for Service Management and Process Transformation across multiple clients.
Licenses & Certifications
GSIT
IP UniversityJul 2010
ITIL CSI
PeopleCertMay 2018ITIL 4
PeopleCertOct 2019
ITIL Certified
Advance Innovation GroupITIL Create Deliver and Support
PeopleCertDec 2019
Microsoft Azure
MicrosoftJul 2016ITIL Intermediate Service Operations
PeopleCertMar 2018
Languages
- enEnglish
- frFrench
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