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Kathleen J. Capacetti

Kathleen J. Capacetti

Followers of Kathleen J. Capacetti522 followers
location of Kathleen J. CapacettiPuerto Rico

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  • Timeline

  • About me

    Unit Chief at FEMA

  • Education

    • University of Phoenix

      2009 - 2013
      Bachelor of Business Administration - BBA Business Administration and Management, General

  • Experience

    • Sears Call Center

      Dec 1999 - Mar 2002

      • Training Team Manager

        Feb 2001 - Mar 2002

      • Customer Service Rep/ Training Team Lead

        Dec 1999 - Jan 2001

    • FEMA

      Aug 2004 - Mar 2009

      • Detail: National Disaster Housing Task Force

        Sept 2008 - Mar 2009

      • Training Specialist

        Jan 2007 - Jan 2009

      • Human Services Specialist

        Aug 2004 - Dec 2006

    • Kleasures Skin Care

      Aug 2009 - Jan 2018
      Independent Business Owner

      Handmade Natural Skin Care Products

    • FEMA

      Nov 2010 - Jan 2013
      Training Specialist

    • Procesos de Informática - ProInfo

      Nov 2013 - Dec 2016
      Management Consultant

    • FEMA

      Nov 2017 - now

      Recovery Directorate- Individuals and Households Program (IHP) Branch - Applicant Services Section (APS) - Caller Services and Casework Unit (CSAC) Individual Assistance - Individuals and Households Program- Caller Services and Casework (CSAC) Unit- NPSC Puerto Rico Hub (Call & Processing Center) Individual Assistance- Individuals and Households Program- Applicant Services Section- Caller Services and Casework Unit

      • Chief- Caller Services and Casework Unit

        Dec 2023 - now

      • Manager (Supervisory Program Specialist)

        Oct 2020 - Dec 2023

      • Detail-Temp Promotion: Acting Unit Chief

        Jul 2022 - Dec 2022

      • Detail-Temp Promotion: Acting Manager/Supervisory Program Specialist

        Feb 2020 - Oct 2020

      • Supervisory Emergency Management Specialist

        Jul 2018 - Oct 2020

      • Customer Service Supervisor

        Nov 2017 - Jun 2018

  • Licenses & Certifications

    • Designing Learning Certificate Program

      ASTD Fort Worth/Mid-Cities Chapter
      Sept 2012

    • Training Certificate Program

      ASTD Fort Worth/Mid-Cities Chapter
      Sept 2012

    • Career Power Instructor Certification

      Career Systems International
      Jun 2012

  • Honors & Awards

    • Awarded to Kathleen J. Capacetti
      2019 FEMA Administrator’s Award Federal Emergency Management Agency - FEMA Jul 2020 2019 Administrator’s Award for Outstanding Survivor Service (group award). The Outstanding Survivor Service Award recognizes exceptional and unique achievements that significantly improve service to, or outcomes for, disaster survivors or that demonstrate an extremely high level of customer service.
    • Awarded to Kathleen J. Capacetti
      Certificate of Federal Service Federal Emergency Management Agency - FEMA Certificate for 10 years of Federal Service