Michael A. Helbig

Experience

• 

  Hoppenstedt Firmeninformationen GmbH

  Jul 1998 - Jul 2000

  Project Manager Internet

  • Introduce book/CD based market-leading ‘corporations fact-set database’ as internet portal.• Develop post-launch advertising & PR to boosted publicity & contribute to revenue.

• 

  OnVista Group

  Aug 2000 - Apr 2004

  Project Manager Professional Services

  • Deliver complex financial solutions on tight timelines with team of developers in startup. • Contribute to establish firm as t h e market leader in managed financial solutions in Germany.• Groundwork to establish a service desk and necessary tools to free project managers' time.

• 

  IS. Teledata AG

  May 2004 - May 2007

  Operations/Customer Care

  • Train acquired competitor support team in tech architecture to be sound and savvy.• Cross-pollinate know-how across support teams to smoothen cooperation. • Unite two disparate cultures and reorganized workflows for a joint approach.

• 

  Interactive Data

  Jan 2007 - Jul 2015

  • Lead cyber security incidents responses in cooperation with Systems/Operations.• Continuous audit of access rights to sensitive systems. Bi-annual internal audit for BCDR.• Initiate and moderate quality circles to bring down failure rate significantly.• Run/reshape Support & Data teams, shorten response times by 50%, establish 24/7.• Take lead to model, document & implement unambiguous processes for core areas. Help organize work space for involved teams, increase efficiency by 25%. Show less

  • Manager, Business Processes and Incident Management

    Jan 2011 - Jul 2015

  • Business Analyst/Project Manager

    Apr 2009 - Dec 2010

  • Customer Support Manager Operational Services

    Jun 2007 - Mar 2009

  • Team Leader Operational Services

    Jan 2007 - Jan 2009
• 

  Intercontinental Exchange

  Aug 2015 - May 2017

  • Spearhead, develop and implement detailed pilot program strategy and roadmap.• Align goals & objectives with teams/leaders which fosters cross-divisional strategy.• Establish the role as trusted partner & gain creditability as subject matter expert. • Successfully introduce operational program which early-on enhances client experience.• Design reports & metrics to measure progress, meet milestones & schedule. • Provide accountability & transparency for progress of program internally and to clients.• Work with pricing & reference data teams to bring data quality & delivery to the next level.• Annual supplier/security audit for key client, deliver respective balanced scorecards.• Manage global client interactions which enhances client experience 100%.• Streamline client service related processes to speed up response times beyond 25%.

  • Global Service Specialist

    Aug 2016 - May 2017

  • Strategic Service Specialist

    Aug 2015 - Jul 2016
• 

  Recharging for next career level

  Jun 2017 - Jun 2018

  Sabbatical

  • Dedicated time to recharge and follow through on an envisioned career change• Gather expert knowledge on auditing, cyber security; acquire CISA® certification• Certify as Sustainability/Corporate Social Responsibility (CSR) Manager (TÜV® Germany) • Travelled to see family oversees and assist after an earlier loss of a family member

• 

  MIHENY Consulting

  Jul 2018 - Jan 2021

  Founder

  • Solution Consulting for small business, process & workflow improvement• Specializing in Cyber Security, Financial Services experienced• Corporate Social Responsibility report creation based on GRI Standards

• 

  Ithaca Cybersecurity Certificate Program

  Jun 2020 - now

  Advisory Board Member

  Support the faculty and program managers in delivering relevant offerings and strengthening the fundamental mission of the Ithaca College Certificate Programs.

• 

  WM Gruppe

  Feb 2021 - Nov 2022

  IT-Service Manager

  Manage external IT providers, conduct service reviews; guiding IT and integration projects from development to production; develop, introduce, optimize processes on GRC; work with i/e audit to ensure compliance particularly with regards to information/cyber security and GRC. Introduce ISMS technologies (F5/WAF, Cortex XDR, PAM/IAM)

• 

  MIHENY LLC

  Nov 2022 - now

  Founder

  Consulting companies on governance, risk and compliance and information security. Specific expertise on management of IT-service providers.

• 

  Hamilton

  Jun 2024 - now

  IT Governance Manager

  Ensure that all regulatory requirements are met.