Jennifer Schwarz

Experience

• 

  Stephens Family Practice

  Jun 2005 - Sept 2007

  Medical Assistant

  • Greet and check in patients, maintain documentation, schedule care, maintain prescription requests and referrals• Provide nursing assistance to multiple physicians

• 

  American Red Cross

  Jan 2008 - Jul 2008

  Health Clinic Volunteer

  • Greet Patients, file and update patient charts and information

• 

  SAIC

  Jul 2008 - Sept 2010

  Field Support Staff & Medical Service Coordinator

  • Customer Service and Technical Support within the TRICARE Service Center• Process enrollments forms, assign care managers, provide benefits education, troubleshoot discrepancies between CHCS and DEERS

• 

  Medprotect

  Sept 2010 - Jan 2013

  Beneficiary Service Representative

  • Process registration of TRICARE beneficiary within the Composite Health Care System (CHCS) • Process enrollment/disenrollment and portability using the Defense Online Enrollment System (DEERS)• Maintain electronic system/paper files and data integrity• Verify eligibility information for all beneficiaries• Customer service including beneficiary education and support

• 

  Senior Helpers

  Feb 2013 - now

  • Provides leadership and direction to ensure that the agency effectively serves its patients, their families and the community as evidenced by the achievement of outcomes• Ensure appropriate community awareness of services provided and accuracy of informational materials and activities• Collaborates with support staff to assure quality improvement activities result in positive outcomes for patients and attain desired quality benchmarks for the agency• Provide procedures and a system for staff communication in the home care setting that ensures coordinated implementation of plans of treatment and utilization of necessary services for comprehensive care of patients• Assures the established systems for financial operations are managed effectively and efficiently – billing, information systems, payroll, etc• Past P&L responsibility for business with sales exceeding one million• Analyzes financial and operational data/performance metrics, communicates findings, risks, and makes suggestions to improve processes• Assume overall responsibility for oversight and management of all services provided by the interdisciplinary team within the home care setting Show less • Overall management of the caregivers, including 90-day and annual reviews• Conduct site checks to ensure proper implementation of care plans and adherence to policies • Create morale-building recognition programs for the caregivers • Evaluate clients on a regular basis and/or as necessary to ensure client needs are consistent with the care plan and adapt care plans as needed • Document and respond promptly to any client complaints concerning a caregiver• Take service inquiry calls and follow up with leads to meet revenue goals• Coordinate with scheduler to ensure appropriate placement of caregivers with clients • Keep caregiver files current, including tracking expiration of any licensing, CNA licenses, insurance, etc. in Soneto• Accept on-call duty approximately two weeks per month• Provide shift coverage when necessary utilizing active CNA license• Assist with payroll• Create and maintain hiring ads and posts• Interview and hire caregivers• Order all office supplies Show less • Schedule and coordinate caregivers based on assessment and care plan information for new and existing clients and maintain appropriate gross profit margin for each case• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise• Track and record in Soneto all instances of assignment refusals, call-outs, late arrivals, early departures, etc.• Accept on-call duty approximately two weeks per month • Communicate with HR on a regular basis to hire for needed position • Keep caregiver files current• Audit timecards on a regular basis to ensure hours match scheduled hours Show less

  • Vice President

    Feb 2020 - now

  • Client Services Manager and Caregiver Manager

    Dec 2013 - Feb 2020

  • Schedule Coordinator

    Feb 2013 - Dec 2013