Yatish S

Experience

• 

  Bharat Heavy Electricals Limited

  Jul 2018 - Aug 2018

  Intern

  I worked for 4 weeks as an intern at BHARAT HEAVY ELECTRICALS LIMITED (BHEL-EPD). Where, I came across various types of insulators , photo-voltaic systems and ceramic production and how it gets manufactured step by step. I worked independently with limited support from every departments. This indeed increased my ability to communicate well and manage multiple assignments and people simultaneously.

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  CSS Corp

  Sept 2019 - Jan 2022

  Network Engineer

  2+ years of experience in IT/development with an emphasis in the network. Worked as Engineer (Network) in CSS Corp. Resolved network issues, security concerns and queries of global customers, predominantly US and Canada. Monitoring and maintaining site network and hardware devices. Supporting onsite engineers and users/customers during installations, service calls, understanding their requests and working on the same without violation of Service Level Agreement (SLA) Responsible for customers digital incident tickets, which includes prioritizing tickets bases on severity and performing end to end co-ordination with the customer and updates in ticket without any deviation in SLA. Provide network support and performed troubleshooting to resolve various switching and routing connectivity issues and also installing the computer software when necessary. Working with a technician to setup CISCO 800 series routers, Meraki routers and switches and Star box. Monitoring all the Cisco Meraki access point and troubleshoot with the clients if needed. Worked with International customers to understand and provide excellent technical support. Documentation of the entire network related operational activity. Escalating issues to next level to close the incident tickets within SLA. Rebooting all the equipment like Camera system and VoIP and IP7 audio service using Ultra VNC Viewer and Cradle point. Providing network support to global customers via calls, chats and email. Identified and immediately resolved issues with the network devices. Show less

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  Akamai Technologies

  Jan 2022 - now

  - Part of Akamai’s Media operations team (Web/media) proficient in both Akamai platform knowledge, Web/Media, and CDN operations.- Resolving and mitigating technical issues for highly reputed premium accounts and customers globally.- Strong knowledge of TCP, HTTP/HTTPS, DNS using tools such as Curl, dig, tcpdump, traceroute, mtr's.- Expertise in network and web-related protocols like TCP/IP, HTTP, HTTPS, SSL, etc.- Troubleshooting various products including Delivery, acceleration, and media products of Akamai CDN.- Experience with Media products like MSL4, AMD, and Delivery products like GTM, Cloudlets, etc.- Proficiency in Akamai Mapping and load-balancing.- Troubleshooting issues related to caching performance.- Analyzing logs for post-web-attack information and providing RCAs.- Worked extensively with media streaming technologies, including: - HLS (HTTP Live Streaming) - CMAF (Common Media Application Format) - DASH (Dynamic Adaptive Streaming over HTTP)- Supported various types of media content, including live events, VOD (Video on Demand), OTT (Over-the-Top), and live linear streams.- Played a key role in supporting major events, including: UEFA, India WC 2023 etc.. - IPL (Indian Premier League): Provided support for web, cloud, and media operations during IPL events. - FIFA (Fédération Internationale de Football Association): Contributed to the success of FIFA events by ensuring the reliability and performance of web and media operations.-NFL (Thursday night football): Provided compute support for Sye traffic, Monitored the grafana and link load/ASN charts, hands on experience with Rancher tool and collaborate with Amazon team to ensure smooth streaming.Skills: CDN · Transmission Control Protocol (TCP) · Akamai · Cloud Operations · Web Caching · Transport Layer Security (TLS) · Web Application Firewall · Streaming Media · Web Performance · Domain Name System (DNS) · HTTPS · Content Distribution Networks · Load Balancing · Firewalls Show less

  • Cloud Support Engineer

    Apr 2024 - now

  • CSE Associate

    Jan 2022 - Apr 2024