Facundo Galea

Experience

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  TeleperformanceUSA - Motorola USA

  Nov 2006 - Jan 2008

  Telemarketer

  Customer service & sells for Motorola USA. I was trained to use different type of tools (Right Now Technology, Siebel & Oracle) to better assist customer.Goals & objectives:Progress in the labor market through education and training, applying knowledge gained in basic studies and secondary courses completed or in progress. Interested always in learn new skills to increase my knowledge and keep on growing with the company that I’m working for.

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  Teleperformance

  Mar 2008 - Nov 2009

  Operation Analyst

  TeleperformanceUSA, Microsoft MSN – ArgentinaWork force management – Global analyst control – Microsoft MSNOperation Analyst for one of the biggest Call center in the world. Call flow Analyst through CMS Avaya for Motorola until September 2009; after that I moved to MSN Microsoft, project in which my duties are to send daily reports and stats to Operations using excel sheets (ACM & CCM) I also have to check agents’ availability via CMS Supervisor.

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  Sales and Marketing Global Argentina S.A

  Nov 2009 - Mar 2015

  Business Analyst - TS Services

  Contracted to work at Cisco Office Argentina representing SnM company. Started working as Business Analyst in Emerging Markets under Roberto Carton developing Renewal Opportunities reports and testing tools, acquiring knowledge and experience on Cisco Services. In 2011 I moved under The America’s theater working as a BI Analyst. Providing support to US SP and Latin America segments on Attach Rate initiatives, reports,New projects,SQL data bases, Notification Processes, Renewal Opportunities, Get covered, BRDs etc. Delivering Quarter Metrics, Planning, Analysis and Team tasks.Expertise on the following tools:Cisco Service Contract Center(CSCC)SAP Business ObjectFinance BI RevenueFinance BI BookingService BOeSiteBI CaféAnswerUncovered, Attach360 IB ViewService Sales Operation(SSO) Show less

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  Cisco

  Mar 2015 - Jun 2016

  Business Analys - TS Smart Services

  Business Analyst

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  SalesBI

  Jul 2016 - Jun 2017

  Senior Business Analyst

  Responsible for Business Analytics and Insights, Driving our BI team toward success. Providing End to End solutions for our customers, guidance of KPIs, possible reports, Dashboards and BI platforms.Focused mainly in Americas (Latam and USA).

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  Cisco Systems

  Jun 2017 - Aug 2020

  Sub contracted - Senior Business Analyst at Cisco Systems

  worked as business developer for Sales and Marketing Global Argentina S.A, dedicated support to Cisco Systems

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  Sales and marketing global Argentina S.A

  Aug 2020 - Apr 2021

  Data Architect Managed Contract at Cisco Systems

  Happy to explore a new journey in my career. I have always worked surrounded by data and nothing makes me feel better than facing new challenges!"Don't be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves." -- William Patten

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  Cisco

  Apr 2021 - now

  As the head of the Leads Generation and Reporting team within the Customer Experience (CX) Go-to-Market Acceleration organization, I oversee a dedicated team tasked with the critical responsibility of generating and monitoring leads. Our team is instrumental in developing innovative lead generation processes and analytics, grounded in deep customer insights. We are committed to delivering tangible and measurable growth and value, meticulously aligned with the evolving requirements and strategic needs of the sales division. Through our efforts, we ensure that our lead generation initiatives not only meet but exceed the expectations of our stakeholders, driving sustained business success. Show less

  • Leader, Business Development

    Feb 2024 - now

  • Business Development Manager

    Apr 2021 - Jan 2024