Žaneta Čalkienė

Experience

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  Mc Donalds Restaurants

  Jan 1998 - Jan 1999

  Universal employ

  Universal employ

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  Shell Lietuva

  Jan 1999 - Jan 2000

  Operator

  Operator in the oil station.

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  ACG Nystrom Sweden

  Jan 2000 - Jan 2004

  Sales manager

  Responsibilities:Sales of spare parts for light industry machines;Communication with suppliers in German, Taiwan, Taipei, China and other;Communication with customers;Participation in the international fairs.

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  Alna Intelligence

  Apr 2004 - Oct 2006

  Service administrator (infrastructure & workstations)

  Responsibilities :Hewlett Packard products service supply to the customers;Helett Packard warranty services management, spare parts order;Coordination of IT and maitenance services following SLA;Operate in call center;Invoices issue.

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  Alna Business Solutions

  Oct 2006 - Mar 2011

  Customer support department manager (Microsoft Dynamics, Doclogix)

  Lead of customer care department. Resposibilities :IT Support process mangement following SLA on the ITIL basis;Care contracts management;Participation in Customer Care Center strategy implementation and achieve financial targets; Invoices and debts management; Call center management;Customer satisfaction CSI mangement;System development, update projects management;Implementation and care of internal company's KPI on the BI basis.

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  1ClickFactory Northern Eastern Europe

  Mar 2011 - Jan 2017

  Responsibilities :• Lead of project sales team; • Projects sales strategy and management;• Projects business development to new markets;• Assurance of effectively communication all offerings to the partners. • Communication the partner's goals and representation the partner's interests to the team, in a timely and executable manner promote optimum cost efficiency. Assurance of responding to queries, setting proper client expectations, and promises keeping.• Review all major deliverables (i.e. proposals, function spec, tech spec, etc.) and initiation quality improvements to ensure that all processes and procedures are completed, quality standards and partner expectations are met. • Work closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project. Ensure that partner issues are dealt with in an efficient manner.• Management the partner invoicing process. • Development of documentation and materials to support objectives listed above. Show less

  • Managing Director&Owner, Partner at 1ClickFactory (Microsoft Dynamics products)

    Apr 2015 - Jan 2017

  • Partner account manager (Microsoft Dynamics products)

    Mar 2011 - Mar 2015
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  Technologijų ir inovacijų centras (TIC)

  Feb 2017 - Feb 2018

  Systems Development Manager (Microsoft Dynamics, Oracle, iScala)

  Preparation of IT systems development plans and implementation;Consulting of group companies;Assurance of systems development based on business needs;Planning and coordinating work of partners and development team;Arrangement of service purchases and internal process.

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  Metasite HyperOps

  Feb 2018 - Jun 2020

  Operations Manager (infrastructure & cloud & devops )

  Lead systems administrators team; Assure high quality deliveries of managed hosting service; Implement KPI's and procedures of infrastructure delivery; Arrange monitoring and 24*7 support of HA systems; Investigate downtime incidents and provide suggestions for improvements; Work with customers IT leads on projects and extra environments; Plan the distribution and load of the team; Define required competencies.

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  PwC Lithuania

  Jun 2020 - Dec 2020

  IT Consulting Manager

  Development of IT consulting services, active sales;Lead of consultants/analysts team; International projects management - planning, structuring (tasks break), monitoring, q&a, competencies management; Consulting of enterprise and public sector organizations - digital transformation, systems evaluation, security, implementations management.Compliance ISO 9001 and ISO 27001 management.

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  Blue Bridge Code

  Jan 2021 - Jan 2023

  Head of Sharepoint dep
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  Macaw

  Jan 2023 - now

  • Technical Service Lead

    Nov 2024 - now

  • Team Manager | Security Coordinator

    Jul 2023 - Nov 2024

  • People Manager

    Jan 2023 - Nov 2024