Beverley Blackman PMICS

Experience

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  British Airways

  Sept 1989 - Aug 2020

  Cabin Services Director

  Managing a team of cabin crew tasked with providing exceptional services to our customers. Resolved cabin crew and customer issues in an efficient and professional manner whilst maintaining maximum onboard safety and security by enforcing compliance and safety guidelines.

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  The Training Tank

  Jan 2009 - Jan 2009

  Customer Service Training Manager

  Delivered a successful customer service training programme for young people aged 19-25yrs enabling to reach their potential and gaining confidence to deal with the public.Related Skills: customer Service training, Multitasking, Cross-functional Collaboration.

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  IQVIA

  Sept 2020 - Sept 2020

  Field Study Worker CIS

  Working remotely, carrying out Covid-19 infection survey swabs and finger prick testing with volunteer households on behalf of the ONS.

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  IQVIA

  Mar 2021 - Oct 2021

  Working remotely as part of a UK regional team in conjunction with the ONS, during the Covid-19 pandemic on two projects. Managing and coordinating numerous teams within schools to successfully collect research information for UK government research into Covid-19 transmission and Schools. Resulting in the accuracy of information and statistics to form current UK government policy. Managing 10 schools remotely supporting daily contact testing for the study assessing the effectiveness of Covid-19 transmission and students. Managed a team of study workers and nursing professionals throughout the testing stages, providing Salesforce training/support and feedback. Training, Coaching, and Support from set up to study completion for the delivery of testing. Acting as the key contact for all day-to-day issues, tasked with overseeing the operational delivery and ensuring high quality input of data into the Salesforce Voyager operating system. Effectively established and maintained relationships with key contacts and Head teachers, representing diverse cultures and educational backgrounds. Successful in achieving all data collection for the study. Teamwork and collaboration. Working under pressure with a tight deadline in a fast-changing environment. Show less

  • Schools Engagement Officer -CIS -DCT Project

    Sept 2020 - Oct 2021

  • Wellbeing Ambassador

    Mar 2021 - Sept 2021
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  NHS Trust

  Apr 2021 - now

  Bank Administrator

  Admin support including data entries using Pinnacle and NIVS systems initially community-based in vaccination centers/Schools for the mass Covid-19 vaccination programme. Maintaining confidential patient records, ensuring accuracy and security adhering to confidentiality. Provide nonclinical advice, information to patients. Working with Nurse on home visits to housebound patients providing admin support in multi-cultural community.

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  Reed in Partnership

  Nov 2021 - Jun 2022

  Employment & Skills Trainer

  Working in a fast pace, performance target driven environment, I successfully delivered a variety of training courses to engage and empower unemployed learners, to successfully gain employment. Trial and deliver new training initiatives providing feedback to support the development and a successful outcome. Responsible for coaching and motivating, promoting training, and identifying training needs to enable the success of each participant on the scheme.

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  High Flying Events Crew

  Oct 2022 - now

  Corporate Hospitality Host

  Corporate Hospitality Duties including, Guest liaison, FOH, meet and Greet, Media Junkets. Courses completed for the post include: Action Counters Terrorism AwarenessAllergy Training Food and Hygiene Challenge 25Emergency First Aid at Work

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  BA Cityflyer

  Mar 2023 - May 2024

  Customer Service Manager

  Onboard Manager leading a team of cabin crew on the Embraer 190 aircraft, in a fast-paced environment. Ensuring safety and security compliance. Delivered excellent customer services resulting. with 5 Golden Tickets and complimentary recognition. Mentoring and coaching new cabin crew ensuring service standards met or exceeded. Effective time management with on time depatures and landings. Cross functional team working and collaboration with service partner enabling. punctuality. Show less

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  North London Garages

  May 2024 - now

  Training Officer

  Responsible for the continued development of Apprenticeships, advising and guiding the NLGGTA employers on supporting their Apprentices to achieve the standard.. Supporting the apprentice through their educational journey.