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Avery Brau

Avery Brau

PBX Operator

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  • Timeline

  • About me

    2023 Master of Healthcare Administration at UNC-Chapel Hill

  • Education

    • Open Cloud Academy

      2015 - 2015
      CompTIA Network+ and RHCSA

      Studied the LAMP stack and applied the learned skills to cloud computing, building servers, and much more. The Open Cloud Academy also included achieving my Network+ through self study.

    • Mountain View High School

      2011 - 2015
      High School International Baccalaureate

      Completed an International Baccalaureate degree, which included: CAS, Higher and lower level IB classes, a 4000 word essay or the extended essay, and an IB project which consisted of learning everything about computer hardware and building a computer.

    • University of North Carolina at Chapel Hill

      2021 - 2023
      Master of Healthcare Administration Health/Health Care Administration/Management

      Activities and Societies: -HESA -Project management -Policy - Quality Assurance -Quality Improvement -Public Health Informatics Certificate

    • Baylor University

      2017 - 2020
      Bachelor's degree Biology/Biological Sciences, General

      Activities and Societies: -Publication on c. elegans -Steppin' out chair member -Baylor Student Foundation BS, BiologyMinor, Public Health

  • Experience

    • Ascension

      Mar 2016 - Jun 2017
      PBX Operator

      Handled communication between seven Seton facilities in the greater Austin area Provided customer service to a diverse population of clients Facilitated interdepartmental communications to help hospital staff provide quality patient careManaged proprietary software and Epic to assist clients and direct calls efficientlyAssisted with troubleshooting in-office technical issues to maintain functionality

    • UNC Health

      Aug 2021 - Dec 2021
      Contractor

      Enhanced APP time approval process for efficiency and accuracy Suggested productivity enhancements: improved deadlines and personalized VP meetings for streamlined approval processPresented key meeting schedules, team arrangements, and actionable tasks for smooth approvals

    • Family Healthcare

      May 2022 - Aug 2022
      Project Management Intern

      Increased eClincalworks patient portal usage by implementing new clinic programs, resulting in an 11% growthCollaborated with executive team on initiatives, including prenatal package, phone wait times, and other projectsWorked with HRSA and CMS guidelines to analyze and improve operating procedures and policiesProvided critical thinking and guidance to clinical staff, improving operational efficiency and communication

    • CaroMont Health

      Aug 2022 - May 2023
      Consultant

      Performed comprehensive financial analysis, identifying gaps in revenue and areas for improvementResearched local competitors and industry-leading practices in occupational medicineRecommended price adjustments, new positions, and a strategic shift to ensure competitivenessEstablished a foundation for future revenue growth and explored new revenue streams

  • Licenses & Certifications

    • Public Health Informatics Certification

      University of North Carolina at Chapel Hill
      May 2023

    • Red Hat Certified System Administrator in Red Hat OpenStack

      Red Hat
      Nov 2015

    • CompTIA Network+

      CompTIA
      Sept 2015

    • Lean Six Sigma Yellow Belt

      The Council for Six Sigma Certification (CSSC)
      Mar 2021