Muhammad Rafay Khan

Experience

• 

  CarFirst

  Jun 2021 - Feb 2023

  1. Vehicle Diagnostics including Mechanical, Electrical, Suspension Analysis2. Performing accidental checks and ensuring proper inspection protocols are being followed.3. Vehicle Body, Paint and Structural Impact Analysis.4. Hybrid and Electric Vehicle ECU Diagnosis using OBD Scanners.4. Accurate inspection report generation increasing Inspection to Purchase Ratio.5. Calibration and Troubleshooting of Problematic Vehicles.

  • Vehicle Diagnosis Engineer

    Nov 2021 - Feb 2023

  • Graduate Trainee Engineer

    Jun 2021 - Nov 2021
• 

  HM Communication

  Aug 2021 - Sept 2021

  International Sales Executive
• 

  Mywater

  Feb 2023 - Jan 2024

  Quality Engineer

  1. Responsible for planning and new unit components.2. Responsible for maintaining and verifying all tools are available on each line with supervisors.3. Maintaining centralize parts refurbishment, CKD units, and QC testing across KLI.4. Develop new SOP's and work instructions, and update existing SOPs to improve current process and systems.5. Responsible for test units for any sort of issue as per quality standards.6. Internal audit as per ISO 9001:2015 QMS and it's implementation.7. Carrying out HACCP analysis, identifying potentials hazards, creating CCPs and OPRPS.8. Creating CAPA for issues of any kind in the products. Show less

• 

  Takumi Motoren

  Nov 2023 - now

  Automotive Service Advisor

  1. Greet customers and conduct a thorough consultation to understand their vehicle issues.2. Clearly communicate recommended repairs and maintenance services.3. Address customer concerns and inquiries in a professional and courteous manner.4. Utilizing knowledge of car parts, mechanical work, and industry pricing to accurately estimate the cost of repairs.5. Provide detailed breakdowns of estimated costs, including labor, parts, and any additional services required.6. Ensuring transparency and clarity in communicating estimates to customers.7. Stay updated on the latest automotive technologies, parts, and repair methods.8. Collaborating with technicians to assess and understand the extent of repairs needed.9. Record all customer interactions and service details accurately in the system.10. Explaining the importance of recommended services and repairs to customers, emphasizing safety and longevity of their vehicles.11. Maintain relationships with suppliers and vendors to stay informed about the latest prices and availability of parts. Show less