Chinmoy Dey

Experience

• 

  TCS

  Jan 2003 - Jan 2004

  Incident executive

  L1 Support for Target Store.

• 

  Standard Chartered Scope Int

  Feb 2004 - Mar 2014

  Senior Manager – iPSS Wholesale Banking Production Support at SCB

  First level Wholesale Banking ops.

• 

  SCB

  Feb 2007 - Apr 2013

  Manager – iPSS Wholesale Banking Production Support

  First level Wholesale Banking ops.

• 

  Standard Chartered Bank

  Sept 2009 - now

   Securities Services Production Support – Production support is the practices and disciplines of supporting the IT applications which are currently being used by the Bank end users. Responsible for receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams. These teams may include developers, system engineers and database administrators. Operations Head – Took complete ownership of all Securities Services Applications including SeCCuRe, STREAM, NCS, ACR, SS PORTAL Issues, Governance management, Service performance management, SLA measurement and reporting. Service Improvement Leadership – Introduced Service improvement in Securities Services Domain after discussions with Build & Engineering team. Took complete ownership of application stability. Introduced automation and decreased redundancy where feasible  People management – Employee Satisfaction, people planning, people development including progression plans and mentoring, ensure attrition < 2%, ensured rewards & recognition Initiatives – o OGG SIP ( Oracle Golden Gate System Improvement Plan) – This has ensured stable OGG replication between source & downstream applications.o SeCCuRe & Cape L1 Transition - Ensured effective utilization of people bandwidth by optimizing & Transition of L1 activities to lower cost model.o Vendor Infrastructure Strategic Alignment – was an integral part of the ESDF strengthening exercise to ensure adherence of ESDF to GIS standards and controls. Show less

  • Project Director Financial Crime Compliance

    Feb 2004 - now

  • Business Project Manager Screening Programme, Financial Crime Compliance (FCC)

    Mar 2016 - now

  • Head PSS Non- STORM

    Oct 2014 - Feb 2016

  • Asst. Vice President - iPSS

    Sept 2009 - Oct 2014