Cynde Herman

Experience

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  Keck School of Medicine of the University of Southern California

  Jan 1995 - Jan 2004

  As the Chief Operating Officer (Senior Clinical Administrator) of the Department of Obstetrics & Gynecology, Cynde was responsible for practice plan administration, talent management, department leadership, and operational direction of clinical operations.Highlights of this position included:• Oversite of in-patient services, medical directorships, physician compensation, and 5 ambulatory clinics.• Financial oversight of $10.4 million budget• Management of 15 staff and 4 direct reports Show less

  • Chief Operating Officer (Senior Clinical Administrator)

    Jan 2000 - Jan 2004

  • Division Administrator – Cardiology and Endocrinology

    Jan 1995 - Jan 2000
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  University of Redlands / Keck School of Medicine of USC

  Jan 2004 - Aug 2023

  In each of her three senior administration roles, Cynde was responsible for analyzing the structure of the division or department and creating efficiencies. During her 11-year tenure with Keck School of Medicine, she focused on process and business improvement initiatives designed to increase profitability and training program development designed to better equip staff members with the skills they needed to succeed.As the Chief Administrative Officer (Administrator) of Anesthesiology & Critical Care Medicine, Cynde was recruited to lead all administrative and academic functions, as well as billing, practice finance, talent management, physician compensation, workflow, and process improvement. Highlights of this position included:• Strategic planning for the division• Creation of internal clinical education, leadership development, and training programs• Development of leaders and program directors for anesthesiology programs nationwide• Financial oversight of $25 million budget• Management of 20 staff and 5 direct reports• P&L oversight for every department within the Anesthesiology and Critical Care Division Show less

  • Adjunct Professor

    Aug 2005 - Aug 2023

  • Chief Administrative Officer

    Jan 2004 - Jan 2006
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  Children's Hospital Los Angeles (CHLA)

  Jan 2006 - Jan 2016

  During her tenure with Children’s Hospital Los Angeles, Cynde’s role spanned performance management, leadership and management development, strategic planning, organizational development and design, process improvement, talent management/development, and culture transformation. She built invaluable programs that led significant increases in profitability, customer (patient) service excellence, and employee engagement.As the Director of Human Resources for the hospital, Cynde led organizational development efforts, including performance management, team building, organizational design, process improvement, strategic planning, HRIS-LMS, orientation, onboarding, and leadership coaching. She developed the training programs, and, alongside her staff, facilitated coursework that included service excellence, lean process improvement, and culture transformation integration.Highlights of this role included:• Creating the OE/OD and Talent Management functions that expanded leadership development • Facilitating more than 285 culture transformation classes• Designing and delivering 10+ management development courses covering topics such as performance management, team building, communication, conflict management, coaching, feedback, and change management• Increasing management’s voluntary participation by 50%, which resulted in a 5-10% increase (depending on department) in results and effectiveness with staff• Helping to lead the organization-wide culture transformation initiative, which encompassed a new mission, new values, and integrated employee engagement strategy • Establishing succession planning initiatives with talent development strategies and paths• Increasing employee engagement scores from the 9th percentile to the 49th in 18 months.• Increasing leadership effectiveness by 40-70% through leadership development programs• Overseeing programming for 6,000+ hospital staff members Show less As the Administrative Director of Surgery, Cynde was the senior leader charged with implementing efficient strategy and performance management processes for the Surgery Department.Highlights of this role included:• Designing and implementing a data dashboard to monitor key practice KPIs • Increasing the department’s profit margin by 10%, while simultaneously increasing faculty engagement, patient care outcomes, and patient satisfaction scores. • Creating a workflow and expenditure analysis to streamline processes and role clarification. Show less

  • Director, Talent Management & Organization Development

    Jan 2008 - Jan 2016

  • Administrative Director, Surgery

    Jan 2006 - Jan 2008
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  Strategic Outcomes Learning

  Dec 2016 - Feb 2019

  Founder

  What would it take for your business to achieve ideal levels of profitability, employee engagement, and customer service excellence? At Strategic Outcomes Learning, Cynde Herman focuses on developing healthy, profitable businesses; exceptional, intent leaders; and engaging, inspiring cultures.Strategic Outcomes Learning offers the essential tools and expert guidance to launch accelerated results in your business and life. Through custom-tailored education & training programs, analytics-driven organizational strategy, validated assessments, and one-on-one business coaching, Cynde addresses the unique needs of each client. She creates positive transformational change, increases profitability, enhances organizational excellence, and boosts the quality of your business Strategic Outcomes Learning is built on a foundation of business acumen and expertise in performance management, organizational development, educational excellence, and strategic leadership. The result is a business coaching and training practice that drives measurable results, transformational change, and achievement that exceeds your current expectations.Program topics include:♦ Leadership Development & Effectiveness♦ Talent Management♦ Organizational Development & Effectiveness♦ Communication Effectiveness Techniques♦ Strategic Planning♦ Process Improvement♦ Time Management♦ Culture Transformation♦ Human Resources Strategy ♦ Succession PlanningCan you afford to wait another day? It all starts with one conversation.Email Cynde at DrCynde@StrategicOutcomesLearning.comAvailable Assessments: Communication behavioral styles, DISC, workplace motivators, Emotional Intelligence (EQ), 360 feedback, sales skills, job-related competencies, energy leadership index. Show less

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  Volunteers of America Los Angeles

  Sept 2017 - now

  Executive Director of Human Resources

  Leads organizational growth and sustainability people strategies, enhancing the organization’s service-oriented culture and developing enterprise-wide HR policies and development programs. Directs organizational planning, professional development, employee relations, compensation and benefits administration, policies and procedures, talent development, talent acquisition, organizational development, LOA, Workers' Compensation, pension, & HRIS. Leads a department of 40 employees, four direct reports. Committed to service and extraordinary service, visual thinking, and assessing growth through leadership focus. Show less