Barry Lillington

Experience

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  SelectQuote Insurance Services

  Jan 1998 - Jan 2007

  Account manager

  Provided account services for nation’s largest independent direct marketer of Term Life Insurance. Hired in the Telephone Response group (Call center) and promoted to a Case Manager, and ultimately Sales Account Manager. Extensive telephone work, handling high volume of calls and answering clients phone inquiries and/or with policy paperwork, as well as insurance carrier’s phone and e-mails regarding the status of policies. Gathered complex volume of medical history for underwriting purposes. • Processed insurance applications to ensure that all questions have been answered, compiled data on insurance policy changes, and verifying the accuracy of insurance applications..• Series of fast-tracked promotions from call center representative to Account Manager.Interacted with clients to provide information in response to insurance inquiries using CSM.• Conducted telephone and internet sales and was recognized for the ability to develop and maintain successful client relationships. • Selected by executives to train and mentor new employees.• Generated more than 150 outbound calls daily; consistently achieved sales goals and met monthly quotas. Show less

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  Bankserv

  Jan 2007 - Jul 2008

  Sales Representative

  Developed individual, small, and large business accounts for one of the fastest growing software technology firms in the United States. Directed Remote Deposit Capture Program (RDC), as the lead in offering payment and banking solutions to businesses and financial Institutions. Championed the RDC product that integrated with QuickBooks that would automatically update the clients accounts receivables. RDC eliminated the need for physical bank deposits saving clients time and money. Spearheaded the project management of targeting apartment rental ownership groups that created a monthly ongoing incremental revenue stream. • Responded to Customer inquiries, resolved issues, provided information and generated weekly and monthly sales reports that showcased increased monthly memberships.• Managed production of large national tradeshows, including budget analysis and preparation, scheduling, travel arrangements, and event coordination.• Increased monthly membership of the RDC products by 25% per trade show. Show less

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  ASSA ABLOY Group

  Sept 2008 - Sept 2009

  Sales Coordinator/Operations

  Managed customer service projects and provided sales support on a 12 man sales team for a global manufacturing firm. Brought a customer service approach to efficient and effective coordination of activities related to space, facilities, equipment, conference room management, information technology. Oversaw and managed all facility and operational centralized office services to include equipment, space, IT. Reorganized staff responsibilities to align with the day-to-day processes. Liaised between firm and clients and served as point-of-contact to resolve escalated customer issues. Oversaw office operations, including supervising administrative staff of three, ordering office supplies and equipment, maintaining marketing materials, and handling accounts receivable and billing functions where I successfully kept expenditures under budget. Rearranged and increased individual staff responsibilities to better align with the day to day concerns. Liaised between firm and clients and served as point-of-contact for escalated customer service issues. Directed monthly sales team meetings where along with the sales manager structured individual sales team members quota per territory and set clear goals to set up for success.. • Created innovative customer service and marketing programs that maximized materials and resources.• Executed strategies for coaching, training and mentoring to build cohesiveness and consistency across all business lines Show less

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  Intuit

  Sept 2009 - Oct 2013

  IRP Channel Sales

  INTUIT 2009 to 2013Channel Sales Coordinator/Inside Sales Rep Menlo Park, CA Managed the Intuit Reseller Program order and renewals processing function offering Tier 1 partners personal support, accountability and resolution for all orders and issues. Trained and managed a 5 person outsourced team of contractors that serviced the Tier 2 level of clients. The order processing function handled over 3,000 partner orders for software and hardware per month. Implemented a voice of the partner advocacy process, solving major issues resulting in 35% order error reduction. Executed monthly on-boarding training sessions via phone/web-ex for 50+ partners per month on the Intuit processes. Exceeded service level agreement for 85% of all orders processed same day. Achieved 90% result.Drove sales order processing function system for 200+ Tier 1 partners resulting in 18 Million + annual revenue from these partners.Prioritized online ordering function via Amazon/E-bay orders to support a net promoter score of >90% per partners using sales order entry function. No tier 1 partners dropped below 90%.Championed ideas and projects across organization through influence to drive team members towards common objective of growing revenue.Represented Channel team at various customer events and trade shows. Show less

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  SAVERGLASS

  Apr 2014 - Dec 2014

  Client Services Manager

  Today Saverglass is the leading global player in the market for Premium and Super Premium bottles. Its production tool and expertise are used to manage significant volumes of orders while meeting the specific needs of its customers for special and short runs. This technological expertise, the quality of its services and its capacity for creation place Saverglass in a unique position on the market.Organized and ensured the management of the customer satisfaction through the sales process for an International Manufacturing company. Primary point of contact for the strategic clients for service and delivery issues. • Daily management of prospection phases of the sales process.• Ensured that information on customer needs and expectations is collected, quantified and shared.• Represented customer requirements internally.• Monitored status of anticipated customer orders transmitted to manufacturing with SEM. • Daily communication with customer (Sales Order review, e-mail correspondence, company notices, inventory management specific to customer) Show less

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  Allied Administrators

  Feb 2015 - Dec 2018

  Customer Service Renewals & Underwriting Coordinator

  Allied Administrators is a well established employee benefits plan administration company. We have knowledgeable employees, delivering high quality service to health benefit plans. We are able to do this by employee utilization of information management tools, and with a clear focus on customer service. We deliver outstanding customer service with quality and effective benefit management, allowing your company and its employees to focus on your business

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  Kaiser Permanente

  Dec 2018 - now

  Associate Account manager in the Labor and Trust division.

  • Associate Account Service Manager

    Sept 2023 - now

  • Senior Associate Account Manager IV

    Jan 2023 - now

  • Associate Account Manager

    Dec 2018 - Jan 2023