Hemanth Kumar

Experience

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  HGS - Hinduja Global Solutions

  Nov 2010 - Apr 2022

  Operations Team Lead

  worked Team lead operations at Hinduja Global Solutions. Rich experience in continuously corresponding with Clients, driving good results for Clients, People management and worked as Quality analyst, Claims processing executive. Responsible for Productivity, Quality, Team attendance and to make team meat the Objective and Subjective terms as per the Companies prospective and clients expectations. Well known for good working attitude, Leadership, Communication skills, Customer orientation, Job knowledge and Analytical skills. Show less

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  Sagility

  Apr 2022 - Mar 2023

  Assistant Manager

  Assistant Manager-Maintain the team to achieve / reach basic objective of client and stakeholder like production and quality also making the client more competitive by bringing more innovative ideas to bring more business.Auditing and People management,Processing claims submitted by the insurance holder and reviewing the health benefit packages and making sure the payer is acknowledging the payment to provider.Assigning the different queues of claim submission to work within TAT Turnaround time.Transactional Auditing the processed claims and check for the fraud submission and eligible payment to be done.Training the Team on skill development like, People management, Client drive and effective communication.●Handling the Team and bringing the team’s progress in improvement.●Assigning the shifts and share the Audit plans to team.●Teaching all Quality aspects and tools●Motivating the team to delivery unexpected value service to client (Dollar savings and Perfect service in process flow guideline by innovative thoughts).●Customization of system based on client's requirements.●Taking care of day to day activities and submitting the Monthly quality reports to the Expected operation team.●Delivering value add to make the customer more competitive.●Responsible for Company objectives like Productivity, Quality and Team attendance●Area responsibility in continuously corresponding with Clients, driving good results for Clients, People management and worked as Quality analyst, Claims processing executive Show less

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  NTT DATA

  Apr 2023 - Jul 2023

  Team Lead

  Team leader- Maintain the team to achieve / reach basic objective of client and stakeholder like production and quality also making the client more competitive by bringing more innovative ideas to bring more business.