Michael John Isidro

Experience

• 

  Thinking Tools Inc

  Feb 2008 - Apr 2010

  Technical Support Engineer

  • Install and Configure Computer Systems• Diagnose and Troubleshoot software and hardware problems• Testing and Evaluating of New Technology• Configuration of computers to connect to the Internet via modem/router

• 

  Stream Global Services

  Mar 2011 - Mar 2012

  Jr. Desktop Engineer

  • Complete computer software repair and updates, patching via remote connections methods• Troubleshoot all issues concerning IP phones and amplifiers used by operations on floor• Attend all concerns from operations as to any issues they may encounter with user’s access, network connections, log in issues, etc.• Analyze and provide resolutions to any problems encountered by clients, users and/or operations as per demand and etc.

• 

  IComm International, Inc.

  Mar 2012 - Mar 2020

  Team Lead (Technical Support Specialist)

  • Maintains Web system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor.• Manage website updates on IIS for the company’s LIVE and BETA server via SVN updates• Handling IIS web server• Manage a team of specialists to support iComm/AutoTerminal/4Wheelersjapan group of companies• Lead a team of 3-5 support specialist and OJT’s to provide support to iComm/AutoTerminal/4Wheelersjapan group of companies• Participate in the Planning, designing, implementing and testing of Desktop equipment and software technologies.• Configure Active Directory, DCHP and DNS Servers• Monitor Server services• Monitor Network services• Monitor Firewall services• Handle CISCO Switches Show less

• 

  Rococo Global Technologies Corporation

  Mar 2020 - Jan 2024

  IT Network and Infrastructure Expert II

  • Handle Email migration to Office365 (RIOFIL, OTSUKA-SOLAR, and KELPHIL) • Handle Client SharePoint Online (PMSC and JCCIPI)• Handle Client Office365 Admin Center (PMSC, RIOFIL, OTSUKA-SOLAR, and KELPHIL)• Handle Client Exchange Admin Center (PMSC, RIOFIL, OTSUKA-SOLAR, and KELPHIL)• Setup and Configure Retention Policy for the Client• Handle Fortinet Firewall, ClSCO, and Meraki Devices• Handle Microsoft Azure and Cloud Active Directory• Monitoring Cloud Anti-Virus for the client (Kaspersky Endpoint Security Cloud)• Setup and Configure Fortinet Firewall Devices for the client (OTSUKA-SOLAR)• Setup and Configure Wireless Access Point Ubiquiti Devices for the client (OTSUKA-SOLAR)• Configure CISCO Umbrella for the client (OTSUKA-SOLAR)• Configure Active Directory, DCHP, and DNS Servers• Monitor Server services• Monitor Network services• Monitor Firewall services Show less