Chris Heffel

Experience

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  Leer, Inc.

  Jan 2006 - Jan 2008

  IT System Analyst

  This is where my IT career really started moving. Starting as a PC Technician, I quickly was promoted to a Systems Administrator and then to Systems Analyst. It was an awesome job, amazing experience, and I enjoyed working for such a great employer. This opportunity gave me introductory experience in almost every facet of IT.Network Administration* Maintain WAN between 6 locations in California, Wisconsin, Iowa, Arkansas, and Florida* Monitor, repair, upgrade, and support LAN in each of the 6 locations* Update repair and support the VOIP system* Setup and support of servers, PCs, thinClients, laptops, printers, VOIP phones, analog phones, etc...* SSL and IPSEC VPN hardware and software* Wireless network and routers* Maintain, wire, organize, troubleshoot, document, and repair rackmount patchpanels and wiring* Install, connect, and document network cabling runsSystems administration* Administer Windows Domain including 15 servers, 125 clients, VOIP, etc...* Manage the tape backup solution* WSUS management* Shoretel VOIP Phone system* Email based faxing system* Windows Terminal Server and Thin Clients* System hardware and software upgrades and updates* Virtualization and virtual administration of servers* System imaging* Website design and maintenance of several Leer Manufacturing websitesSystem Analyst* Assist in developing online quote tools for custom product offerings* Report writing, Crystal Reports and Microsoft Access* Creation of several digital sales tools and guides in Access, Excel, and Crystal Reports Show less

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  Wabash National

  Jun 2010 - Jul 2016

  * Document, map, and design new uniform business processes across the enterprise.* Pull together process owners from cultural and process silos, to form a cooperative team.* Lead business process harmonization and transformation, with special focus on the sales and distribution disciplines.* Design new unified ERP organizational structure, data formats, interfaces, forms, and reports for this now unified global company.* Perform, validate, and respond to user acceptance testing of all changes during the company transformation. Show less * Administer 120 servers and 1500 clients, across datacenters in multiple states and countries.* Virtualize and eliminate datacenters, reducing hardware cost by 80% while increasing reliability.* Centralize simplified application hosting services, by building a redundant Microsoft Remote Desktop Services farm accessible globally, removing 90% of required physical servers, and improving system performance by 75%. User experience assessments showed over $100k return on labor after investigating only a small subset of the company.* Improve data services reliability by leveraging Vmware high availability options for servers, storage, and networking. 100% core-infrastructure uptime the following year.* Complete backup methodology update, and disaster recovery plans, using shared storage, offsite SAN storage, and the Veeam solution.* All of the above was done to provide an improved, simplified, and consistent Infor Visual experience for all employees, at all sites, globally, regardless of database location in relation to the user. Show less * Administer 90 servers and 650 clients, across 8 datacenters in multiple states and countries.* Virtualize server environments eliminating 3 datacenters, reducing physical servers by 80%.* Converted virtual server and storage environments to a high-availability model.* Managed the LAN, WAN, Voip, Fax, Access control, Power backup, SAN, and Data backup systems.* Lead helpdesk and Infrastructure teams, maintained helpdesk systems, tracked performance, training, and documentation. Show less

  • IT Lead - Functional Consultant

    Jun 2015 - Jul 2016

  • Systems Administrator

    Jun 2013 - Jun 2015

  • Systems Administrator / Helpdesk / Infrastructure Team Lead

    Jun 2010 - Jun 2013
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  Mill Haven Foods LLC

  Sept 2016 - Feb 2018

  IT Director / Systems Engineer

  Mill Haven Foods provided me a once in a lifetime opportunity to help shape a young company. Will we start out fully through AWS, use one of the great new hyperconverged solutions, or stick to the the traditional old-school datacenter design? ERP? CMS? What about cloud services and mobile? We are starting fresh and can do whatever is best for the business without delay. An Exciting Opportunity!

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  Lynxx Networks

  Feb 2018 - now

  Business Services

  All of my years in the IT, SAP, ERP implementation, Security, Vmware, Microsoft world have led me to this...... what was a small-town ISP, has grown into SO MUCH MORE.Lynxx Networks is an amazing organization; I am proud to be a part of it. We help businesses solve problems. That is it. Nothing more. And it is awesome.