Alyssa Mercer

Experience

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  Urban Outfitters

  Nov 2015 - Apr 2017

  • Recorded financial data using Microsoft Excel.• Supervised a staff of over 20. • Resolved internal and external conflicts. • Acted as a key holder.

  • Men's Senior Team Leader

    Jul 2016 - Apr 2017

  • Sales Associate

    Nov 2015 - Jul 2016
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  Dunn's

  May 2017 - Jul 2019

  Server

  • Trained and supervised the front of house employees. • Served patrons while upholding Ontario Smart Serve laws and regulations.

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  HNA Travels

  Jan 2018 - Jul 2018

  Administrative Assistant

  • Acted as the first point of contact for clients via phone and email. • Created and sent invoices via QuickBooks. • Created social media accounts and promotional materials. • Assisted in the research and planning of international trips.

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  Sunnyside Grill

  Aug 2019 - Mar 2020

  Server

  • Maintain positive relationships with customers, which reflects the brand. • Facilitate efficient communication between staff to ensure speed of service.• Multitask in a fast-paced environment.

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  SDImktg

  Oct 2019 - Mar 2020

  Brand Ambassador

  • Assist in the execution of sponsorship activations to meet the client’s goals. • Cultivate and maintain relationships with current and potential customers while positively upholding brand image.

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  Sport and Event Marketing Eternship

  May 2020 - May 2021

  Marketing Intern

  • Coordinated 10 interns in the planning and execution of a virtual conference hosted on YouTube Live.• Proposed multiple partnership opportunities for clients.• Identified social media trends and best practices to curate content for multiple brands.• Procured 200+ sales leads and utilized Salesforce to conduct email marketing campaigns.

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  Mad Ads Interactive

  May 2021 - Aug 2022

  Project Administrator

  • Support the development and implementation of new projects remotely with international clients.• Oversee project management tasks such as creating timelines, coordinating multiple teams with concurrent deadlines, creating project assets, training associates in our CRM system, administering program "post-mortem" reports, etc.• Brief management and clients daily to report on account progress during each phase of the program timeline.• Facilitate successful webinars series by assisting attendees through the sign-up process, hosting presentations "backstage" in GoToWebinar, sending mass emails to attendees, and conducting reschedule calls. Show less

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  Ad Caffeine Digital Marketing

  Aug 2021 - Aug 2022

  Project Administrator

  • Design and execute programmatic display campaigns within a DSP. Directly maintain the programmatic activities for a portfolio of clients (in various industries) while optimizing to reach unique campaign goals and maximize ROI. • Leverage data and ongoing learning to amplify outcomes of client campaigns while minimizing media spending month over month.• Ongoing collaboration with the sales and strategy teams to fill gaps in clients' marketing campaigns and present solutions based on performance insights.• Perform various ad hoc marketing tasks such as website development and creating digital content. Show less

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  Daikin Comfort

  Nov 2022 - now

  Customer Service Representative