Omar Zafar

Experience

• 

  Ebrahim Khalil Kanoo B.S.C (c)

  Mar 2004 - Apr 2009

  To diagnose customer complaint & to coordinate with technical team. Meet & greet the customer. Open an service job order & walk around (visual inspection ) with customer. Handling customer complaints & follow up with workshop & updating customer. Repair the final invoice & delivery.

  • Team leader

    Apr 2006 - Apr 2009

  • Customer Service Advisor

    Mar 2004 - Apr 2007
• 

  Ebrahim Khalil Kanoo B.S.C (c)

  Jun 2009 - May 2011

  Insurance Specialist

  To Daignosis & survey the vehicle with insurance claim officer. Providing the repair estimate & negotiations with surveyors.

• 

  Ebrahim Khalil Kanoo B.S.C (c)

  Jul 2011 - Apr 2012

  Senior Customer Service Advisor

  To observe & control the customer complaints handling & coming up with solutions. Meet the customers expectations.

• 

  First Motors

  Mar 2014 - Feb 2017

  Customer relation officer

  In the distributor of Hyundai & Genesis vehicles service advisor. Daignosis & follow-up with workshop & customers. Handling customers complaints.

• 

  National Motor Company W.L.L, Bahrain

  Mar 2017 - Oct 2019

  Senior Customer Service Advisor

  Handling customers vehicle complaints & coming with solutions, customer service advisor & lead the reception.

• 

  Jaidah Group

  Jan 2020 - now

  Complaint handling, team management

  • Senior Customer Service Representative

    Jan 2020 - now

  • Customer Service Representative

    Jan 2020 - now