Terry Farmer

Experience

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  Lucent Technologies

  May 1998 - Nov 1999

  Accounts Receivable Specialist

  • Demonstrated leadership by assuming difficult projects and assisting colleagues through unique situations. • Influenced Fortune 100 companies to restructure their accounts receivable to more effectively approve and pay Lucent invoices. • Field customer requests requiring detailed analysis of transactions, error, and receivables.• Coordinated the provisioning of products and services sold to customers.

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  Lucent Technologies

  Jan 2000 - Dec 2002

  Communication Technician

  • Complex wiring of circuits by: color sequence, terminal count, and wire size. Certified to work in Qwest, SBC, Verizon, MCI, Time Warner and AT&T central telephone offices. Experience in both IEEE and ISO 9000 compliant quality management environments.• Read and analyzed engineering drawings, cable runs, and equipment schematics to ensure proper placement and configuration of telecommunication equipment. Initiate equipment assembly, mounting, iron work, and cabling, of all Lucent based products including the 5ESS/7RE. • Supervised teams of eight technicians to ensure project completion of deliverables and milestones were met.• Inventoried supplies and equipment for quality assurance and detailed accurate records were logged. • Responsible for ordering equipment and supplies to ensure demands were met. • Assisted in the training and the development of Jr. Technicians.• Performed detailed quality inspection of completed project to ensure that proper procedures, industry standards, and customer guidelines have been met.• Performed installation of power plants hot/cold, battery distribution frame bays (BDFB) and power distribution frame bays (PDFB). Show less

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  Xspedius Communications

  Jan 2003 - Jun 2006

  Communication Technician

  • Install, configure and troubleshoot various vendor routers (Cisco, ADTRAN and Tasman), channel service units (CSU)/ digital service units (DSU), modems, multiplexers, integrated access devices (IAD), and channel banks. Knowledgeable of TCP/IP protocols. Cable installation experience including: twisted pair, coaxial, category 3, category 5, and fiber optics. • Complete cross connections utilizing Alcatel DACS 1630. Install, troubleshoot and maintain residential/business plain old telephone (POTS) circuits, broadband and high-cap communications circuit (i.e., DSL, HDSL, and T-1). • Troubleshoot high-cap (T-signal), OC3, OC12, OC48 fiber optic rings, and POTS circuits utilizing sophisticated test equipment (i.e., Oscilloscopes, optical time domain reflectometer (OTDR), time domain reflectometer (TDR), attenuation meter, volt meter, local loop tester, and miscellaneous T-Berd circuit test equipment. Show less

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  Safeway

  Jun 2006 - Aug 2017

  • Recommend and implement corrective solutions in an enterprise network production environment• Performs analysis, diagnosis, and resolution of complex network problems for end-users and IT teams• Recommend/implement corrective network solutions• Provision Cisco ASA Security Appliances, Routers, Switches, Voice Gateways and Wireless Access Devices • Network Support SME for Retail/Backstage wireless networks• Network Support SME for VoIP response team • Provide Tier II support for Network Operations (NOC) Show less • Configure, maintain and support network equipment in the retail, backstage and data center environment • Maintain network connectivity, traffic and integrity for 1800 facilities in 5 countries; through proactive troubleshooting, monitoring and detection. • Support Field Service and Deployment Technicians with add, moves and changes in a production/new environments• Work closely with vendors/strategic partners to provide and maintain end to end network connectivity• Provide training and mentoring to Jr Technicians Show less

  • Network Administrator

    Nov 2015 - Aug 2017

  • Network Analyst

    Jun 2006 - Nov 2015
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  Blue Cross Blue Shield of Arizona

  Aug 2017 - now

  Network Engineer

  • Evaluate, design, procure and implement network upgrades • Create and maintain detailed network documentation as it pertains to current systems and proposed system upgrades• Monitor and provide corrective maintenance to current network environments to ensure security, performance and functionality • Serve as escalation path for the Network Operation Center (NOC)• Troubleshoot and resolve complex network issues