Sooraj Kumar

Experience

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  Zenith Software LTD

  May 2011 - Oct 2013

  IT Executive

  Finacle Software Installation , Maintenance and training support to different Banks branches. setting up accounts for staff, ensuring that they know how to log in. Mail Server & Outlook Support. installing and configuring computer hardware, software, systems, networks, printers and scanners. planning and undertaking scheduled maintenance upgrades. talking to clients and computer users to determine the nature of any problems they encounter. investigating, diagnosing and solving computer software and hardware faults. Implement the policies for the use of the computer system and- network. talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues. troubleshooting system and network problems and diagnosing and solving hardware or software faults. Show less

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  Jupiter Business Systems

  Nov 2013 - Dec 2015

  System Administrator

  Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Participation in providing training to customers as required. Verify that peripherals are working properly & quickly arrange repair for hardware in occasion of hardware failure. Web & Windows Application installation & support in client side ( IIS Configuration, Sql installation). SQL , Visual Studio , SVN software’s installation & Maintenance. Responsible for effective provisioning, installation/configuration, operation and maintenance of systems hardware and software and related infrastructure, including end user systems. Monitor system performance & network communication. Update system as soon as new version of OS and application- software comes out. Show less

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  Silver Metals Industries LLC

  Dec 2015 - Feb 2018

  IT Administrator

  Realsoft ERP Software Support. Coral CRM Software Support. Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when required. Maintains the network infrastructure, such as the routers and switches, and troubleshoot network-related problems. Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment. Perform daily backup operations, ensuring all required file systems and system data are successfully. backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. CCTV & Attendance Biometrics System Maintenance & monitoring. maintains the SQL Server database system used by organization. Maintains the operating system of the servers, and to some extent, the applications as well, such as the mail services, the web services, etc. Show less

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  Salem Ahmad Almoosa Enterprises

  Apr 2018 - now

  IT Infrastructure Engineer

  Leading the management of hardware and software throughout the organization including servers, employee desktops, laptops, network / voice infrastructure, internal networks, peripherals, and wiring. Working for the rapid expansion of Support and Infrastructure Management Teams to meet IT demands. Supervising the development of a new server room, network infrastructure, communication technology and presentation rooms; managing different servers (Active Directory, DHCP, DNS, Exchange 2010). Supporting and monitoring the existing infrastructure, supervising preventative maintenance and backup as well as performing regular support activities to ensure effectiveness. Managing installation of storage services & ensuring minimization of work and changes to prevent disruption to existing business services. Tracking infrastructure assets as well as ensuring security of infrastructure & applications. Show less